Dhémbla Vacation Packages

Customer service by the lady on reception was shocking.

We had an excellent, if short, stay. The hotel should really be 4 stars, hands down. Room (suite) was impecable, great furnishings and bedding, staff accommodating and free parking very convenient. The location is as best it can be, right in the harbor, with magnificent views. The only place we will consider if we return to Chania.

The location was perfect. The room was large and comfortable. Breakfast was delicious and the staff were friendly and helpful. I would highly recommend this hotel.

We stayed with Elia suites before and have come to appreciate their apartments. This one is well located in Nea Hora. Walking distance to the limani. However , I must warn you all future customers that the parking associated to that apartment is extremely steep and dangerous. We damaged our rental car. Also the entry way was consistently blocked by other cars. The annoying part is that when we asked initially the response from the staff was that nobody has ever complained. I find that very hard to believe. When we spoke about this to the staff, they took no responsibility. I must say I have always been impressed with the service and staff at Elia , but this was quite disappointing. Also the apartment itself should have some extra furniture in the rooms. There is nowhere to place beauty products and towels ( except 1 hook in bathroom). Staying with Elia suites again will depend on their response to all of this situation.. we still have not heard back from them.