"Great location in historic Quito with excellent service. The free breakfast is wonderful. We really enjoyed our stay here. However, it would be nice if the wifi worked a bit better in the rooms further away from the common room area and if the hot water was reliable. We took a handful of icy showers. "
"Great location in historic Quito with excellent service. The free breakfast is wonderful. We really enjoyed our stay here. However, it would be nice if the wifi worked a bit better in the rooms further away from the common room area and if the hot water was reliable. We took a handful of icy showers. "
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
We have stayed in wonderful hotels around the world and the Belmond Palacio Nazarenas ranks with the best. We were travelling with our children and 11 month old grandson (7 of us) and the staff to a person were the friendliest and most helpful we have ever encountered. They were warm and knowledgeable and any requests were dealt with immediately and efficiently. We had suites which were spacious, spotless and modern. The hotel is well located in the centre of old Cusco and is an easy walk to...
We have stayed in wonderful hotels around the world and the Belmond Palacio Nazarenas ranks with the best. We were travelling with our children and 11 month old grandson (7 of us) and the staff to a person were the friendliest and most helpful we have ever encountered. They were warm and knowledgeable and any requests were dealt with immediately and efficiently. We had suites which were spacious, spotless and modern. The hotel is well located in the centre of old Cusco and is an easy walk to...
Gary
Reviewed September 7, 2015Reviewed September 7, 2015
Incredible hotel in the absolute centre of the old city. Massive, well appointed rooms with oversized king size 4 poster beds. Great service, Ortiga toiletries and top end attention to detail. Breakfast at Michelin rated Alma restaurant is probably the best in the city.
Incredible hotel in the absolute centre of the old city. Massive, well appointed rooms with oversized king size 4 poster beds. Great service, Ortiga toiletries and top end attention to detail. Breakfast at Michelin rated Alma restaurant is probably the best in the city.
ronnie
Reviewed February 11, 2026Reviewed February 11, 2026
We had a great experience! The hotel was perfect fornour needs. And Pablo made sure we had everything we needed. He organized our trasportation and answered all our questions.
My only feedback would be to improve the sonorization in the rooms adjacent to the commom areas. In some instances, we had other guests having loud phone conversations while we were trying to nap.
Other rooms do not have this issue, but I do think it would be worthwhile improving.
We had a great experience! The hotel was perfect fornour needs. And Pablo made sure we had everything we needed. He organized our trasportation and answered all our questions.
My only feedback would be to improve the sonorization in the rooms adjacent to the commom areas. In some instances, we had other guests having loud phone conversations while we were trying to nap.
Other rooms do not have this issue, but I do think it would be worthwhile improving.
Well situated in old city within walking distance of a number of museums and good restos. And the ferry terminal if you are coming by boat. Decor of rooms cleverly based on local artists. Yet amenities bathroom etc very modern.
Excellent breakfasts. The staff was extremely helpful with great advice re food, drink and things to do, and organized a day long winery tour. Kudos to Roxanna, Luca, Fiorella and Manuel
Well situated in old city within walking distance of a number of museums and good restos. And the ferry terminal if you are coming by boat. Decor of rooms cleverly based on local artists. Yet amenities bathroom etc very modern.
Excellent breakfasts. The staff was extremely helpful with great advice re food, drink and things to do, and organized a day long winery tour. Kudos to Roxanna, Luca, Fiorella and Manuel
Linda
Reviewed September 27, 2026Reviewed September 27, 2026
This is an excellent hotel located in the heart of the city, the nice thing is that once in the hotel you actually don't even know that you are right in the city. The property has so much history to it and decorated so tastefully. The staff are superb in all areas, at check in we were given an upgraded room even though we didn't request it, it was slow season so very nice of them to do that. Enjoyed a dinner at the hotel restaurant with Jimy and Aljendro.
This is an excellent hotel located in the heart of the city, the nice thing is that once in the hotel you actually don't even know that you are right in the city. The property has so much history to it and decorated so tastefully. The staff are superb in all areas, at check in we were given an upgraded room even though we didn't request it, it was slow season so very nice of them to do that. Enjoyed a dinner at the hotel restaurant with Jimy and Aljendro.
This hotel is a perfect little get away, it’s a hidden oasis in the middle of the old walled city. The front is very unassuming. When you enter the lobby, you’re welcomed by calm and peaceful atmosphere and wonderful front desk staff. The staff was fantastic in making everything happen. With my points I was eligible for a room upgrade they moved us from the Luxury room to the Studio suite. The Studio suite was much larger and more comfortable. Both rooms are beautiful! But the Studio is...
This hotel is a perfect little get away, it’s a hidden oasis in the middle of the old walled city. The front is very unassuming. When you enter the lobby, you’re welcomed by calm and peaceful atmosphere and wonderful front desk staff. The staff was fantastic in making everything happen. With my points I was eligible for a room upgrade they moved us from the Luxury room to the Studio suite. The Studio suite was much larger and more comfortable. Both rooms are beautiful! But the Studio is...
Charesse
Reviewed February 25, 2024Reviewed February 25, 2024
The Sofitel in Cartagena is the definition of a sanctuary/oasis in the middle of a tropical city. The garden in the courtyard is extremely beautiful and unique in itself. The design in general really reflects the beauty of Colombia, and when eating at the restaurant (either by the pillars or in the middle of the garden), it feels as if you are eating in the jungle. The location is incredible, as it is just off the north shore wall by the sea in the heart of the Old City (away from all the main...
The Sofitel in Cartagena is the definition of a sanctuary/oasis in the middle of a tropical city. The garden in the courtyard is extremely beautiful and unique in itself. The design in general really reflects the beauty of Colombia, and when eating at the restaurant (either by the pillars or in the middle of the garden), it feels as if you are eating in the jungle. The location is incredible, as it is just off the north shore wall by the sea in the heart of the Old City (away from all the main...
I travelled to Cartagena solo and stayed 3 nights. I was so delighted with the care and attention to my needs by the extraordinary staff that I barely left the property!! The staff was so delightful, thoughtful and attentive. Breakfast was an extraordinary experience and a perfect start to my day. My dinners were also lovely, and the chef was keen to accommodate my vegetarian requests. I booked a suite so that I would have an area to write during the day, I found the room spacious and very...
I travelled to Cartagena solo and stayed 3 nights. I was so delighted with the care and attention to my needs by the extraordinary staff that I barely left the property!! The staff was so delightful, thoughtful and attentive. Breakfast was an extraordinary experience and a perfect start to my day. My dinners were also lovely, and the chef was keen to accommodate my vegetarian requests. I booked a suite so that I would have an area to write during the day, I found the room spacious and very...
Precioso oasis en medio del pueblo. Perfecto lugar para desconectar y pasar el día tranquilo al lado de la piscina. El personal es súper amable y ni qué decir de los desayunos!! Hacen que la experiencia sea deliciosa y repetible
Precioso oasis en medio del pueblo. Perfecto lugar para desconectar y pasar el día tranquilo al lado de la piscina. El personal es súper amable y ni qué decir de los desayunos!! Hacen que la experiencia sea deliciosa y repetible
We booked 3 Superior Double rooms for 6 days. We were all upgraded to Junior Suite upon arrival. One the room the air conditioning was not working even after reset. The hotel was fully booked so they cannot switch the room. After the staff checked with the manager, they switched one room to the Executive Suite for free.
We booked a one day tour to Montevideo. The hotel pick up was at 6:00 am but breakfast starts at 7:00 am. The manager arranged the staff to let us have a simple coffee, juice...
We booked 3 Superior Double rooms for 6 days. We were all upgraded to Junior Suite upon arrival. One the room the air conditioning was not working even after reset. The hotel was fully booked so they cannot switch the room. After the staff checked with the manager, they switched one room to the Executive Suite for free.
We booked a one day tour to Montevideo. The hotel pick up was at 6:00 am but breakfast starts at 7:00 am. The manager arranged the staff to let us have a simple coffee, juice...
Happy family
Reviewed December 29, 2015Reviewed December 29, 2015