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"Amazingly located, striking architecture, friendly and accommodating staff. The quality of the amenities and the quality of service & small touches is very good. Website does not work properly and is outdated as mentioned a free early morning walking tour but staff did not know anything about this so assume it does not run any longer. The free bar is such a nice touch, though I wonder if the hotel should actually charge or somehow limit number of drinks per guest. Would definitely stay again! "

"Brilliant stay. Location great if you’re taking or ending the Tsumago Magome walk. Walkable to train station. 7-11 nearby. Room ok in size as compared to Tokyo. Breakfast excellent local Food. Constant supply of tea/coffee n free soup I’m the afternoon. Highly recommend. "

"zen like room, nice details, location very convenient"

"Richmond Hotel Matsumoto was a wonderful surprise. As a budget-friendly business hotel, we weren’t expecting much—but it turned out to be far nicer than anticipated. The room was spotlessly clean, with a comfortable queen bed and a divan-style sofa that made for a perfect little reading nook. The breakfast buffet was simple but satisfying, with enough variety to suit even a finicky Western palate. Its location is excellent—convenient to the train station, restaurants, and shopping—making it an easy base for exploring. Matsumoto itself is a lovely city that feels a bit under the radar for international travellers, yet it offers so much charm. It’s also an ideal staging point for trips into the Japanese Alps or the Kiso Valley. All in all, a great option if you’re looking for something budget-friendly without feeling bare bones."

"Clean, quiet, nice views of the city and surrounding mountains. Good breakfast, friendly staff. Beds are hard."

"I loved this hotel, I would have given it a 5 star except for Barman on Thursday night 19th March who was very offhand bordering on rude. Everything else was excellent."

"Nice hotel, love the ramen and ice cream for free at night "

" Wonderful staff!!! Great location…right near the Old Town. And the food was delicious!"

"We had a fantastic stay at Wat Hotel & Spa Hida Takayama and would absolutely recommend it to anyone visiting Takayama. The location is super convenient—just a short walk from the station and within easy reach of the old town, which made exploring really easy. The rooms were surprisingly spacious (especially compared to typical Japanese hotels), very clean, and incredibly comfortable. One of the highlights was definitely the onsen and spa facilities. They were beautifully maintained, relaxing, and such a nice way to unwind after a day of sightseeing. I also loved the option of private baths—it made the experience feel even more special. A really standout moment for us was arriving to find a thoughtful honeymoon setup in our room, including a handwritten-style card, flowers, and balloons. It was such a lovely surprise and made us feel genuinely welcomed and celebrated—such a special touch that we didn’t expect. The staff were friendly, welcoming, and helpful throughout our stay, and everything felt very well organised. The breakfast had a good mix of Japanese and Western options and was a great way to start the day. Overall, this hotel offers amazing value for money with great facilities, comfort, and location. We’d absolutely stay here again!"