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"My 2 children and I arrived to the property late, around 11pm after a 5 hour drive. I had booked the room 2+ weeks in advance with the “pay at the property” option. We gathered our belongings and entered the hotel to be greeted by a kiosk with and an off property rep. After scanning my ID she informed me the the hotel was overbooked and the front desk had canceled our reservation. I did not get a phone call or email to inform me. We needed to find another hotel in the middle of the night and pay more. Very disappointed. I’ve arrived late to many hotels with the same payment selection and have never had this problem. I also hated the idea of the kiosk and not have that extra layer of hospitality and security ON PROPERTY. "

"Great location and facilities"

"Desk staff were very good. Room smelled of smoke. The furnishings and overall appearance of the room were not great. The bed was fantastic. Overall 3***"

"This BW is really tired! Needs a refresh. Didn’t get maid service during my stay. Came back to my room with dirty & wet towels on the floor and unmade beds. Front desk girl told me I was on “the list” and didn’t know why my room was not cleaned. Light bulbs not working, shower head coming out of the wall, Dirty napkins on the floor behind the bed. No sheet under the blanket…."

"Everything was good"

"Great stay. Easy walk to Clemson University. "

"Work was a bit difficult. It would be great if there was a dedicated work area even in the next door conference center. Perhaps desks with plug in for computer. The area near the coffee bar is perfect but music was playing the whole time I was there. This is not conducive to office work. "

"Nice room. Quiet location "

"Very clean comfortable. Good design for long stays thanks "