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"The staff"

"The breakfast menu selection was good and clean. The staff was helpful and polite. The hotel in general was a 5 🌟 🌟🌟🌟🌟!"

"Elevator took forever. And the tv in the room didnt work. No place to store drinks ice machines didnt work. Will not be Back "

"Hotel was gorgeous. The staff was so pleasant and nice, we got in after 2 in the morning and they were still bubbly and giving us recommendations for different spots to try out as first timers. "

"I travel for a living and stay in different hotels across the world weekly. I booked this hotel for a special occasion (my daughter's prom which was being held across the street at The Fox). Our stay was anything but special. I paid extra for early check-in , a high floor, and late check-out and all were approved in advance. When I arrived for early check-in I was told my room wasn't ready and I would need to come back at check-in time in like 4hr. I informed the front desk clerk that yhe only reason I arrived early was because I had requested early check-in. He rudely said "Yes and that's why its called a request. The rooms not ready". I then showed him that I had confirmation that the request was approved. After that they magically made a call and got a room ready for me within 15mins. The room they gave me was out dated (with worn out furniture and appliances). The room also wasn't the cleanest (stains on the couch and crumbs on the counter in the kitchen). Getting from your room to the parking garage is a hassle as there are only 2 elevators and they are slow. Then on check out day I was trying to get our things from the room to my car in the parking garage so I asked for a cart so I wouldn't have to make so many trips. The Bellhop was rude & scolded me asking why I needed the cart and for how long and when exactly was I leaving because he didn't want me to keep the cart for longer than a couple of minutes because they don't have a lot of carts. Overall the staff is rude."

"We just had a quick over night stay. Left before breakfast. But the check-in went smoothly. The room was clean. I had a couple of questions for the room. The door would not open. But was told to lift the up not down. Then it worked perfectly. Also the room AC looked like you would adjust it at the unit. But then found out it had a wall control thermostat. All in all it was a good stay "

"Large clean room."

"Staff was super friendly and very helpful. Also rooms were very clean. I would definitely stay there again "

"Had an amazing stay! The room was beautiful, clean, and so comfortable. The staff was welcoming and made everything effortless. I’ll definitely be back!"