Exterior
Check availability

Reviews of AmericInn by Wyndham Johnston Des Moines

2.5 out of 5
AmericInn by Wyndham Johnston Des Moines
5050 Merle Hay Road, Johnston, IA

Reviews

8.0

Very good

Rating 10 - Excellent. 346 out of 908 reviews" "
Rating 8 - Good. 301 out of 908 reviews" "
Rating 6 - Okay. 154 out of 908 reviews" "
Rating 4 - Poor. 79 out of 908 reviews" "
Rating 2 - Terrible. 28 out of 908 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joanne

Nice people
Stayed 1 night in May 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping services inconsistent.
Stayed 8 nights in May 2024

10/10 Excellent

FREDERICK, Dhahran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok. Great stay.
Stayed 2 nights in May 2024

6/10 Okay

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly.Our refrigerator didn’t work so they came in and replaced and provided towels for swimming.
Stayed 1 night in May 2024

4/10 Poor

Sarah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The furniture in the room was damaged and falling apart. The metal on the bathtub was rusted and cracked. The fan in the bathroom was very loud.
Stayed 1 night in May 2024

6/10 Okay

Mandy

Disliked: Cleanliness, staff & service, property conditions & facilities
It was nothing like what the pictures online showed.
Stayed 1 night in May 2024

8/10 Good

Mary

Stayed 1 night in May 2024

6/10 Okay

KAREN

Business traveller, Travelled with group
Unique: windows do not have locks. Feel unsafe. No elevator.
Stayed 2 nights in Apr 2024
Response from Guest Service Representative on May 15, 2024
Thank you for your feedback and bringing the issue of the window to our attention. I have reached out to our maintenance team regarding this issue.

10/10 Excellent

Robert

Stayed 1 night in Apr 2024

10/10 Excellent

Rick

Stayed 1 night in Apr 2024

6/10 Okay

Chris

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Service Representative on May 2, 2024
I would like to offer my sincerest apologies for any inconveniences that you may have experienced during your recent stay with us. We hope to see you again in the future.

10/10 Excellent

Denice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place.
Stayed 1 night in Apr 2024
Response from Guest Service Representative on May 2, 2024
Thank you for your feedback! I am happy to hear that you enjoyed your recent stay with us! Hope to see you again!

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and close to God and shopping.
Stayed 2 nights in Apr 2024
Response from Guest Service Representative on May 2, 2024
I am delighted to hear that you enjoyed your recent stay with us! We hope to see you again!

8/10 Good

Everett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the fact that it was easy to get to right off the interstate, but you have to drive through a car dealership parking lot to get to it! The one thing we did not like about this particular motel was although the breakfast was somewhat hot and plentiful, they are not diabetic friendly at all! When asked about certain things such as sugar free syrup for the waffles, or anything else sugar free they just look at you like your some kind of freak! Other than that it is a great place to stay!
Stayed 1 night in Apr 2024
Response from Guest Service Representative on Apr 25, 2024
Thank you for your feedback! I am delighted to hear that you were able to enjoy your stay with us! I would like to offer my sincerest apologies for not being very diabetic friendly. We will change that, I am sorry to hear that our staff looked at you that way. We sincerely hope to see you again in the future.

10/10 Excellent

Pastor

Stayed 1 night in Apr 2024
Response from Guest Service Representative on May 15, 2024
Thank you for your feedback! I am truly delighted to hear that you enjoyed your recent stay with us! We hope to see you again in the future!

10/10 Excellent

pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and easy parking. Room was very clean. Beds comfortable. Breakfast was good. Front desk and breakfast crew were very customer service oriented. Would stay here again.
Stayed 1 night in Mar 2024
Response from Guest Service Representative on Apr 25, 2024
Thank you for your feedback! I am truly delighted to hear that you enjoyed your stay and that you were able to enjoy our amenities. I am also happy to hear that our staff made you feel welcome! We hope to see you again!

6/10 Okay

Sasikumar

Liked: Amenities
Staff allocated unclean room and then another room for which access keys did not work. Had to climb down a floor every time to the reception because of this
Stayed 2 nights in Jan 2024
Response from Guest Service Representative on Apr 4, 2024
My sincerest apologies for the inconveniences you experienced during your recent stay with us. Please rest assured that we have reached out to housekeeping to ensure that this does not happen again.

10/10 Excellent

Sasikumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 2 nights in Mar 2024
Response from Guest Service Representative on Apr 4, 2024
I am delighted to hear that you enjoyed your stay with us! We hope to see you again!

6/10 Okay

Irene

Business traveller
My room had a lovely view of the pool. The property is older but fairly well maintained.
Stayed 1 night in Mar 2024
Response from Guest Service Representative on Mar 27, 2024
Thank you for your feedback! I would like to apologize for any inconvenience you may have experienced. We hope to see you again!

6/10 Okay

Nancy

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room was pretty dirty when we arrived, recepricles and outlets were loose from Walls and baseboards were loose too, which although not seeing any makes me nervous about things crawling through. There was no screen on window. I have a baby and four year old twins With me. I expected better from a hundred dollar hotel. The hot breakfast was very tasty.
Stayed 1 night in Mar 2024
Response from Guest Service Representative on Mar 26, 2024
I would like to offer my sincerest apologies for any inconveniences that you may have experienced during your recent stay. Thank you for bringing these issues to our attention. I would like to reassure you that they are being fixed as we speak. We sincerely hope to see you again.

10/10 Excellent

luis Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent team members. Nice breakfast.
Stayed 1 night in Mar 2024
Response from Guest Service Representative on Mar 20, 2024
Thank you for your feedback and your kind words! I will share your comments with the staff who will be as pleased as I am to hear.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A-1
Stayed 1 night in Dec 2023
Response from Guest Service Representative on Mar 15, 2024
I am truly delighted to hear that you enjoyed your recent stay with us! We hope to see you again in the near future!

4/10 Poor

Mark

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Service Representative on Mar 7, 2024
Thank you for your feedback. I would like to offer my sincerest apologies for any inconveniences that you may have experienced during your recent stay. We hope to see you again!

8/10 Good

John

Liked: Staff & service
Just Ok
Stayed 1 night in Mar 2024
Response from Guest Service Representative on Mar 7, 2024
Thank you for your feedback! I would like to apologize for any inconvenience that you may have experienced during your recent stay. We sincerely hope to see you again!

10/10 Excellent

Anthony

High value
Stayed 1 night in Mar 2024
Response from Guest Service Representative on Mar 7, 2024
Thank you for your feedback! I am delighted to hear that you enjoyed your stay with us and I would also like to thank you for the books as well! We hope to see you again!

8/10 Good

Bruce

Stayed 1 night in Mar 2024
Response from Guest Service Representative on Mar 27, 2024
Thank you for your feedback! I am happy to hear that you enjoyed your recent stay! We hope to see you again!

10/10 Excellent

Lalinne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the hot breakfast of making your own waffles, sausage, eggs, and biscuits and gravy. It was nice to have orange juice, coffee, and teas too. Since we're in a time crunch, we like the convenience of NOT having to find breakfast elsewhere.
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Mar 7, 2024
Thank you for your feedback! I am delighted to hear that you enjoyed your stay with us! It was wonderful meeting you! We hope to see you again!

8/10 Good

Sue

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 26, 2024
I am delighted to hear that you enjoyed your recent stay with us! We hope to see you again should your travels return you to Johnston again!

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 26, 2024
I would like to offer my sincerest apologies for any inconveniences that you may have experienced during your recent stay. We hope to see you again!

10/10 Excellent

Corwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pleasant staff and nice room
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 23, 2024
Thank you for your feedback! It was wonderful meeting you. I am delighted to hear that you enjoyed your stay with us and hope to see you again!

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Ill stay again
Really enjoyed the separate bedroom. Toilet room is too tiny. In many hotels. Friendly staff. Couch hard for me but im old.
Stayed 2 nights in Feb 2024
Response from Guest Service Representative on Feb 23, 2024
Thank you for your feedback! I am truly delighted to hear that you enjoyed your stay with us! We look forward to seeing you again!

8/10 Good

Wally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms, clean. No elevator, so you must travel light. Nice breakfast. Woukd stay again
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 23, 2024
I am delighted to hear that you enjoyed your stay with us! I do apologize for not having an elevator.

2/10 Terrible

Kim

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty, curtains and chair were soiled. Won’t stay again
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 13, 2024
Thank you for your feedback. I would like to offer my sincerest apologies for any inconveniences that you may have experienced during your recent stay with us! I have reached out to the staff in regards to these issues and we are correcting them as we speak.

10/10 Excellent

Alejandra

Stayed 1 night in Jan 2024
Response from Guest Service Representative on Feb 13, 2024
I am delighted to hear that you enjoyed your stay with us! We hope to see you in the future!

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 7, 2024
Thank you for your feedback! I would like to offer my sincerest apologies for any inconveniences that you may have experienced during your recent stay with us. We hope to see you again.

10/10 Excellent

Kathryn

Travelled with partner
Liked: Staff & service, property conditions & facilities
Easy check-in process and the staff is great. Breakfast served has hot and cold options which was a nice surprise as well. Overal, I am very impressed with this hotel and staff.
Stayed 1 night in Feb 2024
Response from Guest Service Representative on Feb 7, 2024
Thank you for your feedback! I am delighted to hear that your stay was an enjoyable one. I am also very happy to hear that you enjoyed breakfast. I will pass on your comments to our who will likewise be delighted! We hope to see you again in the future should your travels return you Johnston, IA again!

10/10 Excellent

ALONSO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and welcoming
Stayed 1 night in Jan 2024
Response from Guest Service Representative on Jan 31, 2024
Thank you for your feedback! I am delighted to hear that you enjoyed your recent stay with us! We hope to see you again in the future!

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Guest Service Representative on Jan 29, 2024
Thank you for your feedback! I am happy to hear that you enjoyed your stay with us! I would like to apologize for any inconveniences that you may have experienced during your recent stay as well. We hope to see you again in the future.

8/10 Good

Andrea

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Guest Service Representative on Jan 29, 2024
I am delighted to hear that you enjoyed your recent stay with us! I hope to see you again in the near future!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked last second to stop, sleep, and leave, and it was very nice. Checked in after midnight with friendly staff. Breakfast was typical fare. Overall very happy with the choice to stay here. If you're looking for a reasonably priced night or two in Des Moines, you can book with a high degree of confidence that you'll find great value here.
Stayed 1 night in Jan 2024
Response from Guest Service Representative on Jan 26, 2024
Thank you for your feedback! We are truly delighted to hear that you enjoyed your stay with us! We hope to see you again should your travels bring you back to Johnston again!

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
I have stayed here many times. Close to restaurants. Clean, heat works well, good water pressure. Breakfast is very good, the usual, waffles, sausage, eggs, b&g, cereal, breads and fruit.
Stayed 2 nights in Jan 2024
Response from Guest Service Representative on Jan 25, 2024
Thank you for your feedback! We are delighted to hear that you enjoyed your stay with us once again. We look forward to seeing you again next time your in town. Have a wonderful day!

2/10 Terrible

Chaya

Stayed 1 night in Jan 2024
Response from Guest Service Representative on Jan 25, 2024
I would like to offer my sincerest apologies for the inconveniences you may have experienced during your recent stay with us. We hope to see you again.

8/10 Good

jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
I booked this for the inexpensive price. That considered 8/10. Nothing special but the value was good.
Stayed 1 night in Jan 2024
Response from Guest Service Representative on Jan 26, 2024
Thank you for your feedback! I am delighted to hear that you enjoyed your stay with us! We hope to see you again!

10/10 Excellent

Franchesca, Des Moines

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service Representative on Jan 25, 2024
Thank you for your feedback! We hope to see you again should your travels return you to Johnston again.

6/10 Okay

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bored in Johnson
Everything was great until we had no TV for the last day and a half. Very long day without TV and so cold outside could not do anything.
Stayed 1 night in Jan 2024
Response from Guest Service Representative on Jan 25, 2024
I would like to offer my sincerest apologies for the inconveniences you experienced during your recent stay. We hope you will consider staying with us again.

10/10 Excellent

Barry

Stayed 2 nights in Jan 2024
Response from Guest Service Representative on Jan 15, 2024
I am truly delighted to hear that you enjoyed your recent stay with us! We look forward to seeing you again should your travels return you to Johnston again!

10/10 Excellent

Dean

Stayed 1 night in Jan 2024
Response from Guest Service Representative on Jan 13, 2024
Thank you for your feedback! We are delighted to hear that you enjoyed your recent stay with us! Hope to see you again in the future!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always appreciate staying at this place each year I travel to Rapid City for wrestling.
Response from Guest Service Representative on Jan 13, 2024
It was wonderful having you stay with us as always! We look forward to seeing you next year!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Response from Guest Service Representative on Jan 13, 2024
I am truly delighted to hear that you enjoyed your recent stay with us! We sincerely hope to see you again soon!

2/10 Terrible

lori

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I didn't like anything about this property. I will never stay there again. Cold air poured in around the window, I couldn't charge my phone, the TV didn't work.
Stayed 2 nights in Jan 2024
Response from Guest Service Representative on Jan 13, 2024
I would like to offer my sincerest apologies for the inconveniences you experienced during your stay! I have reached out to maintenance and they are currently fixing these issues as we speak!