Derwood Vacation Packages

The hotel has comfortable, clean rooms, and a friendly staff.

The location is great and the rooms are good but the service was disappointing. The front desk staff came across as snobby and unwelcoming. Simple questions were met with snappy responses, which made it feel like I was being talked down to instead of helped. There was also a basic billing issue that the staff could not handle properly. Breakfast was included in my rate, but it was not reflected correctly on the bill. It took two phone calls and then an in-person conversation to get it fixed, which should not have been necessary. The restaurant service was not much better. The waitstaff seemed to avoid eye contact and were hard to get help from. Overall, the property itself is solid but the attitude of the staff and the difficulty fixing a simple billing issue left a poor impression.

No seating on balcony.

Great location for the purpose of our visit. The front desk personnel were very friendly and welcoming at check-in. The room itself was dark, the furniture being black, and dark blue wallpaper. It was difficult to see in the closet as the lighting in that corner was poor. The bed was comfortable and snuggly. There is a nice little market just next door to purchase a quick breakfast or afternoon/bedtime snacks. The Melrose is a nice place to stay.

3 stars because I reserved a room with breakfast included only American menu not continental.