The location was great, but the cleanliness left a lot to be desired! When you step on a broken artificial nail that isn't yours or your friends, WTH! Then, seeing someone's room service left in the hall for 2 days, plus the gals in the next room asked if our room was dirty too ..well the maids need replaced pronto. Front desk friendly except for one rude staunch uptight woman. The beds were comfy & The memories of Garden of the Gods, going to the top of the Rocky Mountains, & seeing a concert at Red Rocks will live with me forever! This hotel was just a bump in the road.
Comment from Hotel Management
6-Sep-2016 by Colleen I., Hotel Management
Adrianna, thank you for taking the time to share your feedback in regards to your most recent stay at Sheraton Denver West. As we pride ourselves on delivering a memorable hotel experience, it appears we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the lack of cleanliness you experienced in your guest room. We too are very disappointed at the level of cleanliness you described. Your experience falls far way below our standards and with this information we can investigate what fell through in the cleaning process of your room and ensure it won’t happen again. Thank you again for bringing this matter to our attention so that we may continually improve our hotel. We hope that you will consider Sheraton Denver West during your return to the Denver area, as we look forward to providing you with an experience more in-line with our hotel’s aim at flawless.