Overnight in Downtown Denver
We stayed overnight to be able to have dinner and drinks downtown. We had stayed at Hotel Teatro about 11 years ago and thought it would be a great repeat experience. We loved the rooms and bathrooms - they were spectacular the first time around and they have been since redone with the same spectacular results. The room was huge, with a nice view. The lobby had also been redone since the last time we had stayed. We used the valet parking, as well as the free car service and were positively impressed. Everyone outside the front door: valet, bellhop, were amazing, accommodating and nice. We found the morning staff when we were checking out to be a bit abrupt. Including the guy serving coffee in the breakfast room, who was clearly interrupted by our trying to purchase one cup of to-go coffee; so much so that he didn't even remember to tell us how much it was so we could pay for it.
Comment from Hotel Management
3-Aug-2016 by Brittney, Hotel Management
Thank you so much for reviewing your time with us at Hotel Teatro. We're so happy to hear that you approve of the recent renovations since your last stay with us - we've worked hard to maintain the history but also to upgrade our rooms. I am so glad you were able to enjoy the bonus amenities including the car service, and over the moon that you had amazing service with the valet and bellmen. Please know that management assesses these reviews with the goal of improving the overall customer experience. Our front desk manager, guest experience manager and our food + beverage team have been alerted to the cons noted in your review - as that simply doesn't live up to our service standard. We do hope to see you again the next time you're in town to continue the tradition!