Search Apart Hotels in Cross Keys

"Very friendly staff, good breakfast, excellent location."

"I chose this hotel because of its prestigious name and prime location, but unfortunately my experience did not live up to expectations. From the moment we arrived, there were serious concerns. The entire hotel—both inside and outside—consistently smelled like marijuana, which was very off-putting, especially while traveling with my daughter. When we returned at night from an event at the convention center, the entrance felt chaotic and unsafe. The valet area was overcrowded with people lingering around the doors, making it difficult for us to even enter the hotel. It was unclear whether these individuals were guests, staff, or just random people, but the situation was uncomfortable and poorly managed. Breakfast was another major disappointment. We had prepaid for breakfast as part of our stay, yet the charges did not reflect that. For two avocado toasts with eggs, one chia seed pudding, and two coffees, we were billed nearly $80. This felt excessive and confusing, especially given that breakfast was supposed to be included. Overall, while the location and brand reputation initially drew me in, the lack of cleanliness, security concerns, and questionable billing practices made this a very disappointing stay. I expected much more based on the hotel’s name and pricing. "

"clean rooms, GREAT complimentary breakfast, dinner and snacks. love this place will be back soon!!"

"Great room prices with excellent service"

"Location was perfect for us~walked across the street for all that Union Station offers. Easy check in. Enjoyed breakfast & evening meals. Parking garage was easy to navigate. Beds & shower were comfortable. We were close to the elevator-kind of noisy."

"The staff was amazing the breakfast was always hot and good my stay was always accommodating "

"Nice room. Large breakfast selection "

"Great breakfast, the room was comfortable nice bed. It's an older hotel but it's nicely located close to the golf course for a college event. Ate downtown by the river at Toni's "

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