Crèvecoeur-sur-lʼEscaut Vacation Packages

One member of staff, a bearded one, wearing a sweater, was so rude and obnoxious. A scary experience. On the other hand, the other staff members were kind and supportive I have to admit.

The staff were very professional and polite, although at exactly 1 minute past check out time they started banging on the door despite being aware that I am a wheelchair user. There was no AC in the room and given the heatwave, this made the room uncomfortable despite the fans provided. The hotel is not advertised as having AC and the heat was unprecedented, especially for a South facing room. The bedroom, towels and sheets were clean but the carpet and chairs were filthy. Despite booking a room with a balcony, the room provided had the doors bolted shut but they did move us to another room. The location is good, a quiet residential area with a supermarket and a few restaurants nearby. Breakfast is available but we decided to make our own. The kitchenette is very basic with no worktop space and no toaster. The coffee machine was a unique contraption and you could only buy pods for it at the hotel but the coffee was not great for €1 a pop when you have to make it yourself. There was a kettle, fridge and microwave in good working order.