Cragg Vale Vacation Packages

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The alleged 4 star hotel on the outside looked odd like a library ☹️. Inside was an odd layout. Reception wanted a further £50.00 (for damage waiver?, never heard of this ever!) despite having paid in full for my room. Changed booking to next day and ended paying double. Despite no further charges?? So guy said Ok, you don't have to pay. As I declined this. My room was on the very top floor, didn't look like what I booked? Very small and very hot. A very tiny window to let air in or light. Fortunately there was a fan at end of bed, cumbersome though as in way, as very small. Shower was dirty, black mould inside and on shower fittings. Toilet roll holder hanging off. Shower toiletries shelf hanging down so you could put toiletries on it if you wanted to. Walls marked and dirty and damaged. Rust on bathroom storage cupboard handles. Kettle inside was marked with heavy brown staining. Very basic tea and coffee offered, not 4 star at all. I stripped bed as I generally do. Pillow stained. I have photos of things mentioned. Will report to Hotelscom. Zara at breakfast, attentive and friendly. Ordered hot bread in fast advertised avacado on with mushrooms, poached eggs. No mushrooms, apparently they ran out! A few at breakfast. Not 4 star. 2 at the most. Very disappointed definitely wouldn't recommend. Very poor, another guest, 3rd floor, daid things were broken in their room too. Soft flush, silver plastic button on toilet, missing. Main shower leaked, had to shower attachment ☹️

This property has one purpose-you need one night in Halifax and you have no other options. I will say the location is good for getting to the train station. and you will want to get to the train station to escape this property. Wi-Fi was beyond terrible, which made the TV useless. My “city view” room had a lovely view of a dirty alley and because there is no A/C the alley smells waft in. Everything in this hotel is old and dated and badly in need of upkeep. Bare minimum and I mean Bare Minimum. You got me once, but never again, and I am warning you dear traveler stay away from this place! Hotels.com should have some minimum standards for listing a property so shame on you as well.