Cound Vacation Packages

Inexpensive but in need of a makeover.

We thought the breakfast buffet choices were limited, however the cooked breakfast was hot and plentiful. The staff were very efficient. Dinner was most enjoyable in a lovely dining room and the bar service was very good. Upon arrival we were given a room upgrade with a four poster bed, this was a lovely surprise. Parking was onsite without additional charge. If you are planning on walking the Malvern Hills this Hotel is in the perfect location.

Fantastic service from the moment we arrived we were offered an upgrade which whilst it sounded great actually was in a smaller bed than the original room that we had booked. Although the room was considered to be an upgrade we decided to decline that offer, due to this. Moving back into our originally booked room was seen as no problem at all from the staff who are with us within just a couple of minutes to put us back into our original room with the larger bed. This was then followed up with a 25% discount voucher for the bar for the mixup which we certainly never expected. The room was spotless throughout, room service was unseen but fantastic, all the facilities we needed were great in the room. Couldn’t fault the experience at all.