Collinsville Vacation Packages

The breakfast items were fresh but there were a lot of people in a small space at the same time. The bed in our room was extremely comfortable. And there was an abundance of toiletries.

The staff were wonderful people and super easy to talk to and work with. Along with the staff working the revolving restaurant were great! The room however was unfortunately dirty. The main table/countertop along with parts of the bathroom were definitely not cleaned. The sliding glass door had a bunch of finger prints/hand prints and smudges all over the glass.

Check-in was smooth and professional. The room was clean and the cleaning staff did an excellent job cleaning the room every day. However, the air conditioner system was quite a bit louder than expected. The hotel had a pool, but was smaller than the pictures made it look, was surprisingly quite cold, and there was no hot tub (note that hotel does not advertise having a hot tub). There was a coffee maker with a few coffee pods in the room, but there was no free access coffee in the lobby. For a higher volume coffee drinker like me, that was disappointing. I had to go to the restaurant to ask for coffee. The buffet breakfast was pretty basic, had less options than what I normally expect for this hotel chain. However, the breakfast staff were very professional and helpful. I decided not to try the hotel restaurant after looking at the online menu, noting the lack of kid friendly options. Perhaps they had kid friendly options not listed on the online menu, but I did not ask. The prices are high, but expected for location and hotel type. I did not utilize the valet parking. There is one parking garage on the same block as the hotel, and another parking garage across the street from the hotel. Prices were reasonable, but also somewhat frustrating that we had to pay for parking in addition to paying for the hotel. Shout out to Rosie’s Restaurant around the corner for the excellent and delicious food, and also to servers who were very accommodating of our small children.

The room was clean and comfortable. Staff was super nice. Furnishings were good. Some minor work needs done on the plaster and caulking in the bathroom.

Very clean and good breakfast.