Cite Essalam Vacation Packages

Good hotel, friendly staff. We picked it given its approximate location to town.

Good

Extremely disappointing and stressful experience. We travelled from London with our 3 young children aged 3, 5 and 6. Our Expedia booking was incorrectly generated showing only 2 adults, with all 3 children missing. We only discovered this on arrival. Reception initially told us it would cost around £1,200 extra to add the children. I reluctantly agreed, but was then suddenly told we had to pay around £2,500 extra because 5 people required 2 rooms. We had already paid around £2,100, so our 7-night stay ended up costing approximately £4,500. Our youngest is only 3 and sleeps in a cot, so a second room was of little practical use to our family. I explained that I couldn't immediately arrange such a large unexpected payment and asked to pay the next day. I also asked if my wife and exhausted children could go to the room while I arranged the money, but this was refused. I felt extremely vulnerable and had little practical choice but to find the money immediately. For around £4,500, the hotel was nowhere near the standard we expected. The food was very disappointing and tasted horrible, to the point that we regularly ate outside despite having already paid for the hotel. We also found hair in the food, experienced ants, unpleasant bathroom/toilet smells and cleanliness issues. What should have been an enjoyable family holiday became extremely expensive, stressful and upsetting. I have formally disputed the booking error and additional charges.

Points positifs : personnel très très attentionné et aux petits soins pour nous emplacement de l'hôtel top Points négatifs : Les repas ne sont pas du tout à la hauteur que ce soit du petit déjeuner qui n'a de continental que le nom, nourriture insipide et extrêmement répétitif, toujours la même chose... vraiment pas bon Les transats : hormis le fait qu'il soit pris d'assaut dès 6H30 du matin, ils sont d'une qualité médiocre avec des creux au niveau de l'assise... serviettes de piscine trop petite et toujours un système archaïque de cartes pour ces serviettes. hormis les boissons, le all inclusive n'est pas à la hauteur car le buffet proposé dans la journée est très pauvre et toujours identique. Les fruits sont insipides et de mauvaise qualité, un comble pour un pays qui en produit tant ! La salade de fruits est constitué à 95% de pommes, Les dessers sont constitués de gâteaux à la crème pour l'essentiel, donc totalement délaissés compte tenu de la chaleur.