Chitterne Vacation Packages

The place is very dated, could do with a little TLC. There is no lift to the upper rooms, had it stated this on the website, I would not have booked. Having mobility problems, but not enough to have an accessable room, it was difficult with the stairs and luggage, however the receptionist did offer help. The room was clean but the plumbing very noisy! If you are at the front of the building, the road is very noisy, all through the night, especially if you sleep with the window open, with the hot weather as it's been.

Everything was great- really helpful and friendly staff. Environmentally friendly water dispensers on each floor

Upon arrival the room was relatively clean and straightened out nicely. Decorated to an OK standard. However, the room itself was absolutely sweltering and could've done with a fan or a portable air conditioning unit. I had to open both the windows wide to let some cool air in.....which unfortunately let the screaming and shouting from outside in too. But hey, I've booked something in the heart of student land so that's sort of on me as well! As far as cleanliness goes....look a little closer you'll see things aren't so great and definitely lacks attention to detail in that are. Not the worst but certainly not the best. It looks like shower gel, handwash and shampoo were provided once upon a time but now all that remain are empty containers. This is such a basic thing so either do it or don't. Kitchenette area was reasonably clean with utensils, plates bowls and a dishwasher provided. Overall, it was OK but could do better. It seems like somebody has lost interest in it!