Chilton Polden Vacation Packages

Absolutely ideal

Lovely stay, food delicious, staff friendly and attentive without being too much. We stayed in a delux double which was a great room but it’s around the back of the castle which needs some tlc - weeds we’re growing, uneven steps, and a random grubby area near the door to the spiral staircase to our room. This area had some bar tables but no stools- felt a bit forgotten about and tainted the special feeling of staying in castle.

Upon arrival the room was relatively clean and straightened out nicely. Decorated to an OK standard. However, the room itself was absolutely sweltering and could've done with a fan or a portable air conditioning unit. I had to open both the windows wide to let some cool air in.....which unfortunately let the screaming and shouting from outside in too. But hey, I've booked something in the heart of student land so that's sort of on me as well! As far as cleanliness goes....look a little closer you'll see things aren't so great and definitely lacks attention to detail in that are. Not the worst but certainly not the best. It looks like shower gel, handwash and shampoo were provided once upon a time but now all that remain are empty containers. This is such a basic thing so either do it or don't. Kitchenette area was reasonably clean with utensils, plates bowls and a dishwasher provided. Overall, it was OK but could do better. It seems like somebody has lost interest in it!

The room was beautiful, clean and spacious. Staff were super helpful and the location of the hotel was perfect for exploring Bristol.