Cartron Vacation Packages

Location superb, staff brilliant, breakfast amazing. Suite X11 needs to be revamped Bad - 1) Light switches are a nightmare- there are too many and trying to turn the one you want on/off is ridiculous. 2)Shower leaked everywhere on 1st night when forward facing Jets were turned on and just general showing meaning we had to use all towels in room to soak up- reported to reception staff who provided extra towels but no repair until we had left. 3)Jaccuzi takes forever to fill up and needs some TLC as some jets don’t work and bits fell off on 1st night which meant a call out to maintenance to repair. It wasn’t as clean as should be either with black bits constantly appearing from jets regardless of how many times we filled and drained. It is a lovely size though. 4) Record player which is a lovely touch doesn’t work properly it keeps skipping regardless of which record you put in. 5) TV remote has cover missing and 2 tv in room but only 1 remote so turn one tv on both turn on. 6) Floors are dirty but slippers provided. 7) Air conditioning needs to be looked at it doesn’t work with error codes flashing constantly. 8) When double showering one after other goes colder. 9) fire in room doesn’t work 10) Bed sheets were not changed just duvet flipped over to give illusion been changed. Good- 1) Staff amazing and do best to help 2) location great- limerick , Galway, Shannon 3) Breakfast is beautiful, plentiful and staff wonderful. 4) Free parking Overall needs improvements made.

Great Spot! Great for our group of 9....

Restaurant staff were great and attentive, reception staff not so much , blamed a room mixup on a third party co ended up in rooms over a party.. Even though rooms were booked weeks in advance. Very combative at check-in and dismissive when asked about when the music and DJ would stop . First impressions are important to guests, neither receptionist nor duty manager showed the ability to correctly interact with guests. Could not even be bothered too make eye contact .very disappointed to deal with front facing staff that appeared to be missing an essential part of their training.