Cardrona Vacation Packages

After raising the complaint The manager promptly came to the property and took care off them. Thus ending the saga on a note.

Great location, comfortable bed, very friendly staff, lovely bar and fantastic breakfast

The staff, led by Ivor, is extraordinary, attentive and caring. They set a tone that carries the place, makes it warmly and quintessentially Scottish. Breakfast is superb, the Grand Cafe very good, and the location amid the heart of The Royal Mile utterly perfect.

The property was unfortunately not as advertised and the photos felt very misleading. While the bedding, kitchen and bathroom were clean, overall the place felt quite tired and in need of an upgrade. The walls, carpets and couches all needed a proper clean and there were no base covers on the bed. Which are usually a norm in most homes, so expected in a letting. There were also several maintenance issues including a broken stair rail and a shower that only worked as a handheld attachment. Outside, the ashtray was overflowing, the garden was overgrown so we couldn’t use the outdoor space, and the front hedge looked very untidy. The Wi-Fi advertised was not correct and was an unsafe connection so we could not use it. The tea and coffee selection was also nothing like what was shown in the photos. That said, there were a few thoughtful touches such as bottled water, Irn Bru and crisps being provided. Overall, it was an okay stay for a short visit, but the property did not match the standard presented in the listing.