Capel Vacation Packages

We liked friendliness of staff. On arrival we found the extractor pipe had come off the air con unit so warm air was coming into the room negating cool air. My grandson noticed this and fixed the pipe back on easily. We were surprised that the towels were renewed even though we left them on rails to indicate we were happy to reuse them. Otherwise happy.

Expensive for what is provided

The RIU London The Westminster is in a very good location for touring London. The hotel is well maintained, and the rooms are clean and comfortable. The breakfast offers a good assortment of fruits, pastries, eggs, cold cuts, and coffee. The housekeeping staff was generally good, but I didn’t quite understand why they didn’t remove the empty beer bottles the following day or replaced the used coffee mugs with fresh ones the following. It wasn’t a major issue, but it did stand out compared to the otherwise strong service. Perhaps I needed to set the items out side the door. Extremely happy with ability to refill water bottles at a water dispenser located in the hallway. This is an excellent idea. All staff interactions were excellent!

My reservation was cancelled on the arrival date, they never replied my messages. We had to sleep in the street. They said will be refunded but is registered as we stayed and no refund has need issued yet. Terrible

The apartment doesn't have a lift to unit 5，you need carring all your luggage by stairs all the way from ground floor ，coz the very old fashion lift only can fit one person . They use a portable machine as air conditioning but you need to open half of window. Super noisey during the night. All the windows looks very damage，and there someone get inside our apartment without permission. Very horrible experience of stay.The whole apartment is a scam！