Canor Vacation Packages

The house was clean but the pool was dirty and some of the outside furniture were in really bad condition. No nice wine glasses and the towels did smell so bad, that we had to wash them before we could use them. There was no internet for 8 days. We did of course complain about it in the beginning but to my opinion, the caretaker of the property was not doing his job. He didn't speak english and we don't speak spanish so the communication was not easy, and thats not a positive thing

Lovely hotel spotlessly clean. The roof bar was very nice with great views of the castle. The hotel was in an ideal spot close to restaurants, bars, beach, bus stop and tram stop. Couldn’t have found a better place.

Extremely disappointing experience - guests should be aware. This was one of the most disappointing hotel experiences I have had, and I feel other guests should be aware of what happened before booking. I initially chose this hotel largely because of the fitness facilities shown in its advertising. However, on arrival I discovered that the gym prominently featured in the hotel’s photographs is not the gym located on-site. The actual on-site gym is extremely small, stuffy and poorly equipped, with equipment that was stiff or did not work properly. I asked reception about the larger gym shown in the hotel’s photographs and was told that hotel guests had free access. However, the receptionists did not appear to have clear or consistent knowledge about the facility or how guests were supposed to access it. I was not properly informed that it was off-site, that getting there realistically required a car, or that there was a possibility of arriving and finding nobody there to provide access. Fortunately, my partner had a car and dropped me at the other gym. When I arrived, there was nobody there and I could not get inside. I ended up spending 40 minutes trying to resolve a problem that should never have occurred if the hotel had provided clear, accurate info. This is therefore not simply a complaint about a gym. It is about misleading presentation, inadequate communication, staff who did not appear knowledgeable about the facilities they were directing. Also defensiveness!!