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Reviews of Cairo Marriott Hotel & Omar Khayyam Casino

5 out of 5
Cairo Marriott Hotel & Omar Khayyam Casino
16 Saray El Gezira, Zamalek, Downtown, Cairo

Reviews

8.2

Very good

Rating 10 - Excellent. 504 out of 1007 reviews" "
Rating 8 - Good. 279 out of 1007 reviews" "
Rating 6 - Okay. 103 out of 1007 reviews" "
Rating 4 - Poor. 59 out of 1007 reviews" "
Rating 2 - Terrible. 62 out of 1007 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favourite hotel to stay in while visiting Cairo! I love the grounds, ambience, wonderful, attentive and friendly staff, beautiful pool, gorgeous old palace features in the main building, and the most excellent location in Cairo on Zamalek. I highly recommend this hotel!
Stayed 4 nights in Mar 2024
Response from Mosaad Hussein on Mar 16, 2024
We arev glad you enjoyed your stay

6/10 Okay

Milan

Stayed 3 nights in Feb 2024
Response from Mosaad Hussein on Mar 24, 2024
Thank you very much for sharing your feedback.

10/10 Excellent

Emad samy

Stayed 1 night in Feb 2024
Response from Mosaad Hussein on Mar 22, 2024
Thank you for sharing your feedback

6/10 Okay

Nicola, GATINEAU

Business traveller
Liked: Amenities
It’s an amazing location and the rooms have a lovely view, and staff were generally nice. The room was not well maintained. There were some issues with the shower. The first day the shower gel was empty ! Then they forgot to refill my Nespresso since I stayed at the executive room. Also, I asked for later checkout (8 PM) and they charged me 100$ extra. I asked to stay an extra hour since my flight was at 1:30AM and they refused ! They said they’d have to charge me a full night. I ended up staying in the lobby for an hour and a half. They never asked me about my experience upon checkout. They don’t value their customers and their relationship is very transactional. The room smelled like cigarettes although it said that it was smoke free and I had to put up with the smell. And finally, their security were intrusive at some moments. When I arrived the scanner did not work so they kept me waiting for 10 minutes, then they went through my stuff. One time, they did a body scan. Which was unnecessary and made me feel uncomfortable.
Stayed 3 nights in Feb 2024
Response from Mosaad Hussein on Feb 16, 2024
Dear valued guest,Thank you for taking the time in sharing your valuable feedback with us. Please accept our sincere apologies for the unexpected challenges you encountered during your stay. We have shared your comments with the involved management team and we assure you that all necessary actions will be taken to make sure your next visit more enjoyable, thank you.

10/10 Excellent

Saleh, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Create vibes
Stayed 3 nights in Jan 2024
Response from Mosaad Hussein on Feb 8, 2024
Thank you for staying with us and sharing your feedback.

10/10 Excellent

Krystle, Maplewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel was what made it so special. Omar at the front desk was amazing. They were friendly and always willing to help and answer questions. I enjoyed my 4 night stay and will definitely be back again.
Stayed 1 night in Feb 2024
Response from Mosaad Hussein on Feb 7, 2024
Thank you very much for staying at the Cairo Marriott Hotel and for sharing your valuable feedback with us. we appreciate very much your kind recognition of our hotel host. Looking forward to welcoming you back again soon.

2/10 Terrible

Ashraf

Stayed 13 nights in Jan 2024
Response from Mosaad Hussein on Mar 22, 2024
Thank you for sharing your feedback

10/10 Excellent

suhail, Amman

Stayed 1 night in Jan 2024
Response from Mosaad Hussein on Mar 22, 2024
Thank you for sharing your feedback

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Jan 2024
Response from Mosaad Hussein on Jan 23, 2024
Thank you for sharing your feedback with us.

10/10 Excellent

Khaled

Stayed 8 nights in Jan 2024
Response from Mosaad Hussein on Feb 8, 2024
Thank you very much for sharing your valuable feedback with us.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Mosaad Hussein on Jan 11, 2024
Thank you for sharing your feedback

8/10 Good

Aiman, Morganville

Good
Stayed 2 nights in Dec 2023
Response from Mosaad Hussein on Jan 9, 2024
Thank you very much for taking the time in sharing you feedback with us

8/10 Good

M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. The only down side is the cost, I wanted to extend my stay few more days, they told me the price per night in the final days of the year would be over USD 500 per night, I consider that too much, unless you are a president or a billionaire.
Response from Mosaad Hussein on Jan 6, 2024
Thank you for sharing your feedback. Please allow us to mention that at Marriott Hotel we guarantee the best available rate on all online channels

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Mosaad Hussein on Feb 8, 2024
Thank you for sharing your valuable feedback with us

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing stay & comforting
this is my more than ten stays at marriott omar khayam cairo .. i love it and hopefully ill do it again and again
Stayed 2 nights in Dec 2023
Response from Mosaad Hussein on Dec 23, 2023
Thank you very much for staying at Cairo Marriott Hotel and for sharing your pleasant experience with us.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return
Very enjoyable hotel Lovely staff Great amenities some lovely restaurants The long promenade cafe disappointing long wait with some items forgotten Needs more staff on it. But a lovely stay will definitely stay again
Stayed 5 nights in Dec 2023
Response from Mosaad Hussein on Dec 20, 2023
We are very happy you enjoyed your stay and look forward your to next visit

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Mosaad Hussein on Dec 20, 2023
Thank you very much for staying at Cairo Marriott Hotel and for sharing your experience with us

8/10 Good

ahmed

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Nov 2023
Response from Mosaad Hussein on Dec 15, 2023
Thank you very much for sharing your valuable feedback with

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Mosaad Hussein on Dec 14, 2023
Thank you for sharing your feedback

10/10 Excellent

Khaled

Stayed 2 nights in Dec 2023
Response from Mosaad Hussein on Dec 14, 2023
Thank you for sharing your feedback

10/10 Excellent

salah

Stayed 4 nights in Dec 2023
Response from Mosaad Hussein on Dec 11, 2023
Thank you very much for taking the time in giving your star rating .

10/10 Excellent

Alhomaidi

Liked: Staff & service, property conditions & facilities
Nice clean and have everything in the hotel
Stayed 5 nights in Dec 2023
Response from Mosaad Hussein on Dec 11, 2023
Thank you very much for staying at Marriott Hotels , We are glad you enjoyed your stay and look forward to your next visit soon.

10/10 Excellent

Khaled

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Mosaad Hussein on Dec 9, 2023
Thank you for sharing your valuable feedback with us

10/10 Excellent

Khaled

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Mosaad Hussein on Dec 8, 2023
Thank you very much for sharing your feedback with us

10/10 Excellent

Mohamed

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great there.
Stayed 4 nights in Nov 2023
Response from Mosaad Hussein on Dec 6, 2023
Thank you for sharing your feedback with us

10/10 Excellent

Bandar

Liked: Cleanliness, staff & service, property conditions & facilities
Thenk you we really enjoyed staying there
Stayed 5 nights in Nov 2023
Response from Mosaad Hussein on Nov 30, 2023
We are very happy you enjoyed your stay and look forward to welcoming you back again soon.

8/10 Good

Robert, Edmonton

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds of the hotel were lovely and relaxing. I loved the amenities in what was once a palace. My only disappointment was the huge TV screens, inside and in the outside seating areas of the Egyptian Nights restaurant. The food was delicious, but the large tvs were annoyingly bright and obtrusive. I wish we could have ordered the food, and were able to eat it in the other lovely outdoor eating areas, away from the tvs and the hookah pipes and their accompanying smoke.
Stayed 4 nights in Oct 2023
Response from Mosaad Hussein on Nov 29, 2023
Thank you for staying at Cairo Marriott Hotel & for sharing your valuable feedback with us. We shared your comments about the TVs in the outdoor area with our management team. Looking forward to welcoming you back again soon.

10/10 Excellent

Fahad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mosaad Hussein on Nov 20, 2023
Dear Fahad, Thank you very much for staying at the Cairo Marriott Hotel & for sharing your valuable feedback with us. We look forward to welcoming you back again soon.

4/10 Poor

RIHAM I

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately It wasn't a comfortable stay
I always stay in this hotel whenever I go to cairo for more than 20 years. This time was the worse time ever. First night I saw bugs on the bed sheets, second I struggled with the toilet water, the water was extremely cold, plumber came couple of times to fix it and it was still cold, pillows are not comfortable at all. If I didn't pay in advance I would've check out and go to another hotel.
Stayed 13 nights in Oct 2023
Response from Mosaad Hussein on Nov 29, 2023
Dear valued guest, We have thoroughly checked the room allocated to you and did not spot such a thing anywhere in the room, Please allow us to elaborate that at Marriott Hotels we apply the maximum and highest standards of cleanliness. As for the water issue, we apologize for that and will make sure things are more enjoyable in your next visit .

8/10 Good

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place n location
Stayed 3 nights in Oct 2023
Response from Mosaad Hussein on Nov 3, 2023
Thank you for sharing your feedback.

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best service from everyone at the hotel.. clean pool. Great room.
Stayed 3 nights in Oct 2023
Response from Mosaad Hussein on Oct 20, 2023
Thank you very much for sharing your valuable feedback with us.

10/10 Excellent

Renita

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Mosaad Hussein on Oct 11, 2023
Thank you for taking the time in sharing your valuable feedback with us.

6/10 Okay

Rashed

Stayed 5 nights in Sep 2023
Response from Mosaad Hussein on Sep 30, 2023
Thank you very much for sharing your feedback with us

8/10 Good

Glenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is really nice. You can tell that they are trying to maintain this hotel, but it's aging and may be time for renovations. The spa never has availability whenever I went. The Egyptian Nights restaurant has really delicious food. Keep in mind that service is extremely slow so don't go to the restaurant or any restaurant in Cairo hungry because you will be waiting awhile. Overall my stay was nice and I will stay again.
Stayed 2 nights in Sep 2023
Response from Mosaad Hussein on Sep 22, 2023
Thank you very much for staying at Cairo Marriott Hotel and for sharing your valuable feedback with us

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, staff is friendly and helpful, and food and shopping are conveniently located in the hotel.
Response from Mosaad Hussein on Sep 21, 2023
We are happy you enjoyed your stay and we all look forward to your next visit back to us soon.

8/10 Good

Glenda

Travelled with family
Liked: Cleanliness, staff & service, amenities
The restaurants/food is really good. Room service comes at 8:41pm to clean the room nightly even though I asked for the room to be cleaned at 8:45am. It's an older Marriott that they are doing their best to maintain. The carpet is badly stained in the hallways and the room. Replacing them would change the whole experience. The beds are super soft. I love firm mattress. Over a good experience I would definitely stay here again.
Stayed 6 nights in Sep 2023
Response from Mosaad Hussein on Sep 19, 2023
Thank you Glenda for staying at Cairo Marriott Hotel and for sharing your valuable feedback with us. We are glad you enjoyed your stay and look forward to welcoming you back again soon.

8/10 Good

Amirhossein

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once entered the room, mo cofee/tea was provided. Had to go through three calls to get some!
Stayed 6 nights in Sep 2023
Response from Mosaad Hussein on Sep 17, 2023
We are very sorry for the unexpected issue. Housekeeping team have been informed and necessary actions were taken.

10/10 Excellent

ALIREZA

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at the Marriott in Zamalek. It is a beautiful property. I was initially given a room with a balcony that I couldn't use due to renovations, however asked the front desk and changed to a room with a balcony on the upper floors facing Cairo Tower, with some view of the Nile from the balcony. The room was clean, well appointed, and comfortable. The hotel offers several dining options. The cafe at the lobby is a quick and good choice for a simple meal. The food is however over priced at the hotel, as one might expect at a 5-star hotel. The area around the hotel is nice. The hotel staff are friendly. Here are two things I didn't like: - The hotel is frequented by sex-workers and single men who are buying their services. - The concierge is usually empty, and the reception is always busy with slow turn around time.
Response from Mosaad Hussein on Sep 15, 2023
Thank you very much for staying at Cairo Marriott Hotel and for sharing your valuable & detailed feedback with us. Hotel management team and associates look forward to welcoming you back again soon

8/10 Good

Mina

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Mosaad Hussein on Sep 9, 2023
Thank you very much for sharing your valuable feedback with us

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Mosaad Hussein on Aug 29, 2023
Thank you very much for sharing your feedback with us.

10/10 Excellent

youssef, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great, The only down side we couldn’t access the balcony due to facade repairs, Wish we were told upfront
Stayed 1 night in Aug 2023
Response from Mosaad Hussein on Aug 22, 2023
Thank you very much for staying at Marriott Mena House Cairo and for your kind understanding of the facade painting project. Looking forward to welcoming you back again soon.

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is amazing, we faced a little delay to get our rooms but the reception man "Muhammad hanafy" do his best to help me , he was a professional and satisfied us
Stayed 4 nights in Aug 2023
Response from Mosaad Hussein on Aug 8, 2023
Thank you very much for staying at Cairo Marriott Hotel and for sharing your feedback with us. We are glad you enjoyed your stay and look forward to welcoming you back again soon.

4/10 Poor

Obadah, San Antonio

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Not a family friendly place and there was constant noise from construction
Stayed 5 nights in Jul 2023
Response from Mosaad Hussein on Jul 29, 2023
Thank you very much for sharing your feedback with us

10/10 Excellent

Irma, gainesville

Stayed 4 nights in Jul 2023
Response from Mosaad Hussein on Aug 8, 2023
Thank you for your star rating .

8/10 Good

Hossam

Stayed 2 nights in Jul 2023
Response from Mosaad Hussein on Aug 6, 2023
Thank you for sharing your feedback with us.

10/10 Excellent

Nader

Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from Mosaad Hussein on Jul 17, 2023
Thank you very much for sharing your valuable feedback with us looking forward to welcoming and serving you back again soon

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service and hotel.
From the minute we arrived, we were treated very well. Everyone wanted us to be happy with their service. We will stay there when we return to Cairo in the future.
Stayed 4 nights in Jul 2023
Response from Mosaad Hussein on Jul 14, 2023
Thank you very much for sharing your valuable feedback with us

10/10 Excellent

Yasmin

Stayed 4 nights in Jul 2023
Response from Mosaad Hussein on Aug 6, 2023
Thank you for sharing your feedback with us.

10/10 Excellent

javier

Stayed 3 nights in Jul 2023
Response from Mosaad Hussein on Jul 12, 2023
Thank you very much for sharing your valuable feedback with us

10/10 Excellent

Amer

Travelled with family
Liked: Staff & service, property conditions & facilities
elegant Property
Stayed 3 nights in Jun 2023
Response from Mosaad Hussein on Jul 4, 2023
Thank you for sharing your feedback with us.