Burnsall Vacation Packages

Bar and restaurant staff are AWFUL

Very easy location to be in, good customer service and clean

There is no ramp or assistance to enter or exit the building, rooms. There are several fire doors and stairs to get to the room. I called the front desk in the morning to receive assistance with my bags, no one answered. I waited a few minutes, called again and still no answer. I made my way down through all the doors and stairs to the lift into the lobby. The woman at the front desk had her head down on her arms sleeping. She did not acknowledge me. I made my way outside, again none of the doors have handicap accessibility and left. I will not be back.

We had been before and appreciated many things including the meals, which we feel were slightly less special this time. We would also have liked 2 chairs in our room, plus net curtains as the windows looked straight out onto a pavement with passers by. Also the lavatory kept blocking, but eventually righted itself after much flushing.