Burnett Vacation Packages

Arrived at this beautiful hotel and greeted by Anna one of the brilliant members of staff and as we were early we enjoyed a drink and a lovely meal before being shown to our room. The whole place has a pleasant warming atmosphere and wonderful choice of drinks and superb food. Service is excellent and everyone is so happy. We came to Chepstow to visit the castle and stayed one night here. Never stopped raining for a minute so we decided to enjoy the food and drink on offer and were not disappointed. You could watch the football od sit at the bar, however we decided to sit in a cosy room where I had chilli and my good lady had jacket potato. Food here is excellent and we did go for a wonder through town. Chepstow has a lot of restaurants and pubs??? They were all great but we definitely hit the jackpot in the Beaufort hotel. The room was just what we wanted and the hotel is not new, it’s a wonderful place full of characters and charm. Don’t come with expectations just arrive and let the place envelop you and you will have a great time just as we have. Thank you to all the team especially Anna and see you all soon we will return

Nothing much to complain about the property. Car park is 5 mins walk away. Bar was good and staff there was friendly, however at the reception whether it was night or day time do not think they wanted to be there. No smiles, no welcoming.. pretty poor really

Upon arrival the room was relatively clean and straightened out nicely. Decorated to an OK standard. However, the room itself was absolutely sweltering and could've done with a fan or a portable air conditioning unit. I had to open both the windows wide to let some cool air in.....which unfortunately let the screaming and shouting from outside in too. But hey, I've booked something in the heart of student land so that's sort of on me as well! As far as cleanliness goes....look a little closer you'll see things aren't so great and definitely lacks attention to detail in that are. Not the worst but certainly not the best. It looks like shower gel, handwash and shampoo were provided once upon a time but now all that remain are empty containers. This is such a basic thing so either do it or don't. Kitchenette area was reasonably clean with utensils, plates bowls and a dishwasher provided. Overall, it was OK but could do better. It seems like somebody has lost interest in it!

Comfortable room, plenty of towels, piping hot water, big TV - all you need for a night or two.? Only negs - on street parking and no bedside table or light (might have in other rooms). Good value for money