Buitenpost Vacation Packages

Upon checking my bank visa statement It appears charges are accurately done first . However, there were two unknown charges in my bank statement that can’t be reconciled with the receipt they printed out for me. A week after we are back from our cruise I wrote to the guest services to enquire about the extra charges, looks like they are in no hurry to answer my questions? Until now, I still have not received good explanation from them to resolve this issue, that I am charged over C$ 500.00! For two mysterious charges In my 4 days still stay. This is not an average hotel, for 4 days two superior rooms cost me over C$5000.00. Although I like the hotel, Pestana cannot randomly charge my visa like this. I am not happy about it! If they don’t give me a good explanation of that, I would say —beware of your visa bill. Don’t leave the front desk until they explain everything to you. Otherwise, a nice surprise will be followed later…just be careful! Keep all your receipts ! Now depending how they handle my situation that will determine if I would recommend or use this hotel in the future!! Thank you!

The area is nice but location is relevant to what you what to do. If you need to be close to the train station, this isnt for you. The hotel offers a continental breakfast that isn't worth the cost. Lots of places around to get breakfast. The hotel has many stairs and narrow steep stairs. Not at all for people who cant do stairs. Rooms was TINY and the bed very soft. I wouldn't not recommend this hotel, but I wouldn't recommend it either.

Simply one of the best with a great team. We will be back again. N&S

Great decor, very clean; a perfect place for a short weekend.