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Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 491 out of 882 reviews
5 - Excellent 56%
Rating 4 - Good. 289 out of 882 reviews
4 - Good 33%
Rating 3 - Okay. 59 out of 882 reviews
3 - Okay 7%
Rating 2 - Poor. 26 out of 882 reviews
2 - Poor 3%
Rating 1 - Terrible. 17 out of 882 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Wonderful continental breakfast. Curteous, friendly staff. Clean hotel.
Stayed 1 night in Aug 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 2 nights in Jul 2021

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
$12 per day to park, had to pay for breakfast, no drinking cups in room and only one coffee cup provided, everything seemed to close early around there and we wished we’d stayed farther out in the suburbs rather than this dead part of downtown
Stayed 2 nights in Jul 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Said in review free airport shuttle. NO shuttle. Said free transport to Niagra Falls. NO transport. No free breakfast nothing free even though still charging full prices. They said it's because of covid but this should of been listed. I would of never booked this. Restuarant had breakfast but service and food was just okay. Very little open around this area especially at night. No night life at all. Very boring in Buffalo. A few bars and breweries if you like that. I would suggest staying closer to Canalside or Niagra.
Stayed 4 nights in Jul 2021

1/5 Terrible

Travelled with partner
Disliked: Staff & service, amenities
The staff did not inform you at check in that you had to call each day for room service, i.e. clean towels. NEVER have stayed at any hotel where you had to ask 3 times for towels. As example no shampoo???
Stayed 3 nights in Jul 2021