Buckhurst Hill Vacation Packages

We liked friendliness of staff. On arrival we found the extractor pipe had come off the air con unit so warm air was coming into the room negating cool air. My grandson noticed this and fixed the pipe back on easily. We were surprised that the towels were renewed even though we left them on rails to indicate we were happy to reuse them. Otherwise happy.

I booked a specific place due to the sleeping arrangments, knowing how specific my neurodivergent kid is, needing to sleep in her own bed. Not until we were in the air already flying from the US to London, I was sent a message that they changed us to another apartment, tried to say it was an upgrade. The sleeping arrangment was ruined and 2 kids had to sleep on the couch. The towels weren't any bigger than hand towels and they gave us 5 for 5 people the whole week. Water went all over the floor because the shower glass is very difficult to close enough for the 1st 2 panes without the 3rd one all the way touching you. And since no other towels in the whole place, it was ridiculous. Not even kitchen towels, napkins, or paper towel. Also, while there was a washer/dryer, no detergent and no idea how to work it. And there was nowhere to put anything in the bathroom, there were holes and rust marks where they must have had shelves, but they weren't there anymore. We spent most of our time out of the apartment, thankfully, but disappointing.

Location, Cleanliness, friendly staff, daily housekeeping services unless not required by guest, excellent breakfast served daily if part of hotel package.