Brookside Vacation Packages

4 of us on a work trip stopped as a half way point. The hotel was wonderful, from the staff to the cleanliness. The breakfast was pretty great too!

I did like the airport transport when leaving. But my check in was not as smooth as I hoped.

Was incredibly difficult to get into the building with having to download two apps. They did not send me the instructions to get in by the time of check-in and I had to call their helpdesk four times which was also a convoluted and unnecessarily difficult process. They try to do everything remotely through different “ “departments” - one having to verify you, another, having the check in instructions. None of this was sent to me by email from Expedia or them, even though I had prepaid everything. When I finally got all that figured out and got into my studio, somebody walked in the room after I’ve been there about 45 minutes- they were from one of the maintenance or management- they didn’t know that I was there and didn’t knock, just walked right in. That made me feel unsettled for the rest of my time there because I realized there was no way to lock the door from the inside, and that anyone with the app could just unlock the door and come in. Because they’ve outsourced everything to different companies, there’s no central way that someone could show a guest has checked in. That’s how my trip started within the first hour so I never really got comfortable and left early because of how unsafe I felt. It’s too bad because it was a decent set up inside, clean and minimal.

The property was as described on the website. It was conveniently located where we needed to go and it was easy to get to other places too. The apartment literally had everything we needed for our stay and I'm happy I picked this property.

We had an amazing stay at The Painted lady. Jing was very communicative and helped with a number of recommendations. We were only staying as a brief getaway and found out Birmingham’s good scene is pretty awesome. I’d stay at this clean, artsy, quirky, cool hotel a million times more!