Brockenhurst Vacation Packages

The room was comfortable and fine for a couple of nights. The staff were friendly and always around to be able to ask questions etc. There was access to the swimming pool, gym and spa if required. The only downside was that my wife and I both got a stomach problem which we think may have been due to a liquer that had gone off, but waiting for feedback from hotel. They handled the situation in a friendly manner and are investigating.

Very strange and confusing experience with parking registration ​ "I recently stayed at this hotel and encountered a very confusing situation at check-in. I noticed a tablet on the reception desk for parking registration. When I entered my car's registration number, the screen clearly displayed a message saying I had free parking for 24 hours. ​However, as soon as the receptionist saw this, they became visibly unhappy and told me I wasn't supposed to do that. They claimed that the free option on the screen was for 'other types of guests' and insisted that I had to pay for parking separately. To my surprise, the staff member then immediately moved the tablet out of my reach/sight. ​It felt very unprofessional and lacked transparency. If the hotel’s own system identifies a vehicle for free parking, why would the staff discourage using it and hide the device? It felt like I was being pushed to pay for something that the system had already cleared as free. I hope the management can clarify why there is such a difference between what the screen says and what the staff tells the guests."

Lovely small hotel. Staff very friendly and efficient. Great cooked breakfast.

Moved to their sister hotel (next door) but very happy with facilities and team were very helpful.