Brockenhurst Vacation Packages

Moved to their sister hotel (next door) but very happy with facilities and team were very helpful.

Very strange and confusing experience with parking registration ​ "I recently stayed at this hotel and encountered a very confusing situation at check-in. I noticed a tablet on the reception desk for parking registration. When I entered my car's registration number, the screen clearly displayed a message saying I had free parking for 24 hours. ​However, as soon as the receptionist saw this, they became visibly unhappy and told me I wasn't supposed to do that. They claimed that the free option on the screen was for 'other types of guests' and insisted that I had to pay for parking separately. To my surprise, the staff member then immediately moved the tablet out of my reach/sight. ​It felt very unprofessional and lacked transparency. If the hotel’s own system identifies a vehicle for free parking, why would the staff discourage using it and hide the device? It felt like I was being pushed to pay for something that the system had already cleared as free. I hope the management can clarify why there is such a difference between what the screen says and what the staff tells the guests."

The room was spotless staff outstanding

Staff were very attentive, food was ok, not brilliant by any means, spa facilities and staff were excellent, could do with more general seating areas rather than sharing with the restaurant

Very comfortable room and bed. Everything was spotlessly clean. All the staff were friendly, welcoming, and courteous. Food was very good. Spa was excellent