Borralheira Vacation Packages

Wonderful, helpful staff! The hotel is perfect and centrally located. I look forward to staying again!

I love everything about you. Only negative thing was the age of the property. I think you should start repairing the floor. They are a lot of things in the apartment which needs replacing. But overall we LOVED it.

The hotel is excellent with well maintained installation. The staff was very helpful specially Ricardo. The check-in was also very quickly and were very helpful across. The breakfast personnel were also great. The menu option was very good for us since it had Benedict eggs which I love. Overall we recommend the hotel. The only issue was that the safe box was not working correctly.

The suite we booked did not disappoint. Spotlessly clean and well equipped, overlooking the Douro river from our private balcony. Being a relatively new hotel there were a couple of minor snagging problems but nothing to detract from our stay. A special mention should go to the Guest Relations team, all of whom were extremely helpful and professional. We will definitely come back.

The hotel itself is beautiful, the location is excellent, and Mariana on the staff was outstanding. She spent a significant amount of time trying to help us during a very difficult arrival. Unfortunately, one of the primary reasons we booked The Lumiares was because it offered parking. Prior to arrival, the hotel sent multiple updates regarding changing road restrictions and access routes. Despite following those instructions, we spent several hours attempting to reach the hotel. Even with assistance from hotel staff and local police, we were ultimately unable to access the hotel's parking solution and were directed to alternative parking instead. As a result, we lost most of our first evening in Lisbon, missed our reservation at the hotel's rooftop restaurant, incurred additional charges, and experienced damage to our rental vehicle during the process. What disappointed me most was not the construction itself, but management's response afterward. While the inconvenience was acknowledged, no meaningful resolution was offered beyond a future-stay discount. Beautiful property and excellent front-line staff, but unfortunately the arrival experience and follow-up response significantly impacted our stay.