Borden Vacation Rentals

"Clean quiet close to Louisville plenry of parking"

"Na"

"Great location and price During a winter storm they were allowing some homeless into the lobby to get warm and get pastries and coffee- I thought that was nice "

"The room was really nice. The only complaint, if you want to call it that, is there was no gift shop. I’m used to seeing gift shops, so if you want to get anything that you forgot. They did have vending machines. I think a gift shop just makes it nicer. "

"I was very frusterated with the check-in process and the staff. We booked this hotel to have 2 queen beds and then at check-in which was just before 10pm at night they tried to tell me that they did not have any double queen rooms available and that I was getting switched into a kind room (which was a less expensive room then the one I booked). Never once did they say anything about me getting money back since they were putting me into a different room then what I originally paid for. I asked to speak to a manager and the girl just kept disappearing for long lengths of time and then would come back without a manager. She did this several times and finally came back saying that they magically found a double queen room after all. It seemed like they were trying to hustle us into a different (less expensive) room type so that they could sell our double queen room to someone else for more money. Once again, they were trying to move me to a king room that was less expensive without offering any type of money back for it. I then asked for a manager to contact me which never happened until I had to ask several times for it. We were supposed to be staying at this hotel again in April for 3 nights and I just canceled our stay and rebooked at the Gault House in hopes of having a better customer service experience. I will say that the hotel was very clean and looked very nice though, I just was not happy with how the staff handled us and tried to hustle us out of our room."

"Lobby was shabby counters were falling apart. No way would I even think of getting a coffee or anything. The room smells musty and old. Our socks were new out the package on arrival and were so very dirty after walking in the room less than a hour. Outside was a woman on the balcony who was using drugs while her kids of approximately 4-6 years old were playing in the parking lot. Upon returning Saturday evening approximately 9:20 pm there was what appeared to be a prostitute in the back of the parking lot soliciting men. My 15 year old was keenly aware of what was going on. Then when walking up the stairs we passed a man smoking marijuana on the steps. I would have left this terrible establishment if I could have found another hotel close but due to all the activities in the city other hotels were booked for the weekend. I will never stay At or recommend this hotel ever again. You ought to be embarrassed "

"The location was great! By everything we needed. "

"Helpful staff, easy navigation."

"We weren't sure of the location of the hotel as it seemed to be placed in a residential area (the appearance) but overall the location was fine for the night we needed to stay for a sports tournament. The check-in was great and the staff were friendly and welcoming. The hotel is not new or freshly remodeled but you can tell the staff have done there best to keep it in the best condition possible. If you are looking for a sparkling fresh feel, this may not be for you. It worked for us. Staff who care is the reason this location is doing well. "