Bootlegger Cove Vacation Packages

No coffee maker in the room no chair to sit on, no shampoo in bathroom. One chair to sit on in the check in reception. And 2 chairs in the lobby and no cream by the coffee.

The hotel relies heavily on exchange students for staff which is common in Alaska, but the staff need to be adequately trained to deal with customers. Management is either absent or indifferent when receiving constructive feedback which is a shame. General standard of hotels in Anchorage is far better than this one.

Overall good hotel, conveniently located in walking distance to supermarket amd Walgreens with plenty of parkings. Clean but clraners work only to 10am. If you need something to be cleaned, they will do it next morning. However, I was about giving a 5star review but then breakfast happened. We checked in on weekend but was going to stay 4 nights. We were told that breakfast was included and available through 10am. Travelling with kids, it means waking up at 9am. Just for breakfast. We are not morning family and we were on vacation. It was not easy. And then weekday came. We were downstairs at 9:30 to found out closed doors to the breakfast area. You should see the eyes of 5yo with her cereals in hands listening that milk is not available anymore. They just forgot to let us know that on weekdays breakfast ended 30 min earlier. C'mon it's July - many people on vacation there! The only time to sleep enough. And when my brother with his wife could not use their shuttle to airport because it was full, I was not surprised already. Bus left about equal amount of people in the hall as it took to airport. Customer service may kill even overall good impression.