Bettws Newydd Vacation Packages

Booked for 3 people and only had 1 King sized bed and you can open windows and the air on unit was only in the living room which made the bedroom unbearable hot. Wouldn’t stay here again

Good location, but the service during my stay was poor. I asked for extra pillows on two separate nights. The first time I was told they would be sent up and nothing came. The second time I was told 15 minutes. I waited until midnight with no delivery and no call to explain. There were no slippers in the room, so I went down to buy a pair. I had to pay on the spot at the desk with no option to add it to my room, and the member of staff serving me did not know the price. She checked with a colleague who was not sure either and guessed. Small thing, but it did not look professional. While I was there, the receptionist who had checked me in only a short while earlier asked whether I had arrived the previous day. I was then told there was another guest with the same first and last name. Later a second member of the reception team rang my room, asked where I had booked and to spell my name, and was about to end the call without explaining anything. I had to ask what the problem was, and the call ended abruptly. Being questioned about my own booking in that way was uncomfortable. I also asked for a plaster after a minor injury. I was given one, but only after the staff spent some time working out where the first aid kit was. On top of that, the room was too hot from midnight until morning, and the morning reception team were noticeably flat and unwelcoming. The property itself is fine. The service is what needs fixing.

Super impressed with this hotel! Wasn’t expecting much given its location but it’s been beautifully designed and feels like a mini resort with spa, bar and lovely restaurant with an outside area. The only downside was the charge to use the pool which was not pointed out until after booking.

Very relaxed atmosphere, staff very friendly and helpful