Berteaucourt-lès-Thennes Vacation Packages

One member of staff, a bearded one, wearing a sweater, was so rude and obnoxious. A scary experience. On the other hand, the other staff members were kind and supportive I have to admit.

Super clean and quiet hotel with fresh linen everyday. Bottled water tea and coffee in the room . Very good location for our trip . We will stay again

We stayed for one night on our way back to Calais. We had a lovely junior suite which had a huge comfy bed and an additional seating area. Hotel was very well located for central Arras and a 10 minute walk to the Squares and its side streets. There was lots of local restaurants and bars in the area, as well as local shops. Unfortunately we stayed Saturday night so as is common in France, very little was open on the Sunday morning when we had time to look around. The hotel itself was lovely and the staff were incredibly friendly and helpful. It was very very hot, especially on the second floor, but they had provided a lovely big fan which was very welcome. On our arrival, there was only one staff member who seemed to be running the entire hotel- checking in new guests, organising parking for a group of bikers who arrived just after us, dealing with existing guests, answering the phone/gate, and serving at the bar. While he was lovely, helpful and cannot fault him or his professionalism, this meant that he was not able to give as much attention to existing guests. We had hoped for a drink in the bar, but he was dealing with so many things we felt we couldn't bother him. Lovely breakfast with a range of options from cold meats, pastries, cooked items, toast, and fruit (and they'd increased staffing for the morning!).

I had a weekend booked here with my daughter. While waiting to board Eurostar I received a message saying to call them regarding my booking. (Why didnt you ring me) anyway I rang and was told there is a problem with our room and we can't stay and there are no more rooms available and someone will call in 5 minutes. No one rang. We still boarded our train and went straight to the hotel and was greeted by lady who was not very helpful, I don't speak French, she didn't speak English so had to use phone translated. Long story short someone got us another hotel but when we got there by uber saw that it was in middle of nowhere and miles from anything and more expensive and again had to use translation on phone to get a different hotel which we did finally, nearer to things with lovely staff. This hotel caused us so much stress and anxiety as we both are Autistic. Not professional at all.