2/5 Poor
Kateryna, Toronto
Travelled with partner
27 Aug. 2020
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is stunning and the amenities great. It’s definitely worth passing by and exploring the building. Spending the night, on the other hand, was a different story. The staff and the service was very disappointing. The concierge was not at all enthusiastic to greet us at the check in ( we had to wait about 10 minutes until they finished a staff to staff member conversation) and not willing to go a single small step to show any care beyond the basic pleasantries displayed with a ‘must do’ attitude rather than interest to provide good customer service. There was no attempt to introduce and show the grounds and it felt like a generic tired hotel rather than a bed and breakfast where you expect more human interaction than a big chain accommodation ( understanding and complying with the current COVID situation). The breakfast service was fit for a cheaper motel ( yogurt and granola that you would purchase at a passing gas station) and it felt like COVID restrictions were used as an excuse to economize on the cost and a good way of avoiding taking the time and energy to organize a proper eating experience ( e.g. slotted ’sit at a table’ times). We felt the breakfast was a failure.
Not sure how breakfast is served in times other than COVID, but we felt like we were cheated out of it for the price that we paid for the stay.
Overall, the experience was of utter carelessness to us as guests and we would not recommend Merrill house as a stay of your choice.
Stayed 1 night in Aug 2020
