Bellahouston Vacation Packages

Friendly , helpful staff, lovely rooms

Fabulous property but the staff make it special: Danny, Oksana, Robert, and the rest made the stay special and memorable. Thank you.

The room wasn’t cleaned, someone’s hair was clogging the drain, there was hair and crumbs in my bed. The floors were also not mopped, only one of the towels left in my room were clean. Staff was nice.

Room was clean and breakfast was good. Rooms are very spacious, and decor is amazing. Staff is super helpful and friendly. But, hotel is very noisy. Make sure you don’t get room 15 unless you are deaf and/or sleep like a rock. It is directly over the party room and reception, and there is also an almost constant thumping in the walls all night (pipes?). Then, in the morning the music at reception will wake you up. (It was so loud that when we went down for breakfast, we had to yell to speak to the receptionist in the morning; my husband was frustrated that he could not hear her at all over the music). But, when we asked about it, a member of the staff generously moved us into the other building, which was relatively quiet. But, our new room reeked of very strong body odor and had no windows that open. We turned on the bathroom fan and left for the day, and that helped, but the bed (pillows) still stunk strongly. I would suggest laundering the pillows, comforter, etc. or throwing them out and replacing them. For room 15, I strongly suggest putting ONLY people attending events in that room, no matter when a reservation takes place. In other words, anticipate that you will have events and hold that room (and nearby rooms) for event guests only. Put early, non-event-related bookings in the other building straight away.