Balsam Vacation Packages

Wonderful stay with two kids. Loved that the pool and lazy river were open late and that we could order food poolside. Staff was so friendly. Really fun mountain coaster across the street. The food at Finn's was delicious and not over priced.

Overall, great property. Good location. Value for the money. Would recommend.

I have mixed feelings about my recent stay. The room itself was a genuine highlight. The layout felt personal and warm rather than sterile, which sets it apart from most hotel rooms. The check-in and check-out process needs attention. No one was at the desk on either occasion. I had to wait to check in, and at check-out there was no one available at all — I simply left my key, though I had wanted to request a printed receipt. Breakfast was the most frustrating part of the stay. On Tuesday evening I called the front desk to place a breakfast order. The associate told me breakfast wasn't available on weekdays. I pointed out that the website states breakfast begins at 7:00 a.m. After three separate phone calls, she confirmed that breakfast was in fact available to hotel guests, and I placed an order for 7:00 a.m. At 7:00 the next morning, no breakfast arrived. I waited until 7:40 and called the front desk again. The gentleman explained that the cook doesn't arrive until 7:30 — which raises the question of why the website advertises a 7:00 a.m. start. He said he would check and call me back, but never did. My breakfast finally arrived at 7:45, and I wasn't able to eat it because I had to leave for an 8:00 a.m. meeting. The cost was $45 plus a $7 delivery fee for food that arrived 45 minutes late.