Balones Vacation Packages

Lovely hotel with great staff.

I booked well in advance of my stay. The hotel then undertook some major renovation work that was not publicised at the time of my booking. I found out by accident a week before I was due to go. I contacted expedia who contacted the hotel. They just said tough you didn't book a refunable rate. When you book something that includes exclusive areas if you can't offer them, for whaterver reason, you need to inform your guests and give them options. This was such poor customer service. As for the hotel itself there is major renovation going on. The staff were very good. It appeared there were only two elevators for the whole hotel there were long waits for these. I'm not sure the room I had would actually be part of the level if it was where is the seperation of the rooms in the hotel ? The exclusive level pool is currently a building site. The lounge is moved to a room downstairs nothing like the promised lounge. Although I thought the staff in there were excellent. Overall I definately wouldn't go to the level during the work and won't return to the hotel due to the total lack of information about the renovation prior and major lack of customer care.

My stay at Luces de Catedral was satisfactory. The location is perfect, walkable to all the attractions of town and great viarity of good resturant/bars/cafes, and it is very accesible for uber as well. We payed an extra fee for breakfast and thought it was very worth it. If you include breakfast the cafe is right next door, they offer an specific menu with 3 different options which you can choose from, from a light breakfast to fuller breakfast option. The food was really good and the service is quick. The Staff was very helpful and kind, Alex who was at the front desk when we arrived to drop our luggage off hours before checking in and gave us a map of the town and highlighted for us all the POIs which was extremely helpful. If you are looking for a great culinary experience and also great food highly recommend visiting the restaurant Voltereta a Tanzania and make sure you have a reservation, it was a lovely experience and delicious food for a fair price. If you are looking to see Flamenco dance performance, check Blacky bar, they dont have a lot of options in food and drinks but the flamenco shows are absolutely worth it.

Very good selection and service at breakfast, also ordering breakfast from the menu is a lovely option, reception staff very helpful with any requests, room was very clean, and the daily cleaning was of a high standard, We really enjoy our stays at this lovely hotel, and looking forward to our next stay

As we said already . The rooms director excellent; sorting out an issue that presented itself.The restaurant manager Andrea- wonderful,exactly how a manager should lead and Nana- so helpful and kind The reception staff are always brilliant. Room great. Very clean. Beds immensely comfortable. Swimming pool fabulous. Breakfast always a joy.