Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.Plus de renseignementsS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 1500 avis sur 2025." "
10 – Excellent
1 500
Note de 8 – Bien, d’après 287 avis sur 2025." "
8 – Bien
287
Note de 6 – Acceptable, d’après 119 avis sur 2025." "
6 – Acceptable
119
Note de 4 – Médiocre, d’après 65 avis sur 2025." "
4 – Médiocre
65
Note de 2 – Terrible, d’après 54 avis sur 2025." "
2 – Terrible
54
9,6/10
Propreté
9,2/10
Service et personnel
9,2/10
Commodités
9,6/10
État et installations de l’hébergement
9,2/10
Écoresponsabilité
Avis
10/10 – Excellent
Martin
Voyage d’affaires
3 oct. 2023
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Martin
Séjour de 4 nuits en septembre 2023
10/10 – Excellent
Antoine
13 déc. 2021
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Antoine
Séjour de 1 nuit en décembre 2021
8/10 – Bien
Voyageur vérifié
6 déc. 2021
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Rien d’extraordinaire
Nous n’avons pas eu la chambre réservé, malgré un check in à 13h.
Globalement séjour satisfaisant mais voisins très bruyants. Pas très bien insonorisé.
Service concierge très bien.
Voyageur vérifié
Séjour de 3 nuits en novembre 2021
10/10 – Excellent
Voyageur vérifié
Voyage de couple, Voyage d’affaires
16 août 2021
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Belles grandes chambres confortables et lumineuses. Personnel avenant . L hôtel est décoré au goût du jour . La piscine est bien aménagée et il ne manque pas de serviette ni de chaise pour se détendre . Même le petit café du lobby est au dessus de la moyenne
Voyageur vérifié
Séjour de 3 nuits en août 2021
10/10 – Excellent
Michael
11 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It’s good
Michael
Séjour de 1 nuit en mai 2024
10/10 – Excellent
Andrea, Maple Grove
Voyage en famille
11 mai 2024
Samantha, who checked us in was exceptional.
She was friendly, cheerful and kind.
Absolutely love the Fairmont in Austin TX!
Andrea
Séjour de 1 nuit en mai 2024
10/10 – Excellent
jose
Voyage en famille avec de jeunes enfants
10 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A lot of homeless around the property but the hotel was fantastic
jose
Séjour de 1 nuit en avril 2024
8/10 – Bien
marylynn
Voyage en famille, Voyage de couple, Voyage en groupe
10 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
good stay
marylynn
Séjour de 3 nuits en mai 2024
10/10 – Excellent
Daphne
Voyage en famille
10 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel
Daphne
Séjour de 1 nuit en mai 2024
10/10 – Excellent
alison
9 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
alison
Séjour de 3 nuits en avril 2024
10/10 – Excellent
Melissa
Voyage de couple
9 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location and service was exceptional.
Melissa
Séjour de 2 nuits en mai 2024
Nicole Shane Jackson, Guest Experience a répondu le 10 mai 2024
Dear Melissa, Thank you for choosing Fairmont Austin and for sharing your feedback with us. We're delighted to hear that you enjoyed our great location and that you found our service to be exceptional.Providing a memorable experience for our guests is our top priority, and we're thrilled that we were able to meet your expectations. Your satisfaction is truly rewarding for us, and we appreciate your kind words.We hope to have the pleasure of welcoming you back for another exceptional stay in the near future! Sincerely,
10/10 – Excellent
June
Voyage en famille
8 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great staff..loved the pool set up. Rooms great!
June
Séjour de 1 nuit en mai 2024
Nicole Shane Jackson, Guest Experience a répondu le 10 mai 2024
Dear June, Thank you for choosing to stay at Fairmont Austin and for sharing your feedback with us. We're thrilled to hear that you had a great experience during your time with us.It's wonderful to know that you found our team to be great and that you enjoyed our pool setup and rooms. Providing exceptional service and amenities is always our goal, and we're delighted that we were able to meet your expectations.We truly appreciate your kind words, and we hope to have the pleasure of welcoming you back to Fairmont Austin for another fantastic stay in the future.Sincerely,
10/10 – Excellent
Janet
Voyage de couple
5 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I enjoyed my stay. It made my getaway perfect, relaxing, and enjoyable 💙
Janet
Séjour de 1 nuit en mai 2024
Nicole Shane Jackson, Guest Experience a répondu le 10 mai 2024
Dear Janet,Thank you for choosing Fairmont Austin for your getaway, and for taking the time to share your feedback with us. We're thrilled to hear that your stay with us contributed to a perfect, relaxing, and enjoyable experience.Your satisfaction is our top priority, and we're delighted that we were able to provide you with a memorable stay. We hope to have the pleasure of welcoming you back to Fairmont Austin for another wonderful getaway in the future. Sincerely,
8/10 – Bien
Apurva
4 mai 2024
Points forts : État et installations de l’hébergement
Apurva
Séjour de 1 nuit en mai 2024
10/10 – Excellent
Donisha
2 mai 2024
Points forts : Propreté, état et installations de l’hébergement
Nice resort!
Valet needs a bit more improving but other than that, loved it.
Donisha
Séjour de 1 nuit en avril 2024
Nicole Shane Jackson, Guest Experience a répondu le 10 mai 2024
Dear Donisha, Thank you for choosing Fairmont Austin for your recent stay and for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your overall experience.We appreciate your constructive feedback regarding our valet service, and we apologize for any inconvenience it may have caused during your stay. Rest assured, we will review your comments with our valet team to identify areas for improvement and ensure that future guests receive a seamless experience.Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back to Fairmont Austin for another enjoyable stay in the future.Sincerely,
4/10 – Médiocre
Michael
Voyage d’affaires
2 mai 2024
Staff is not so attentive. Understaffed?
Michael
Séjour de 1 nuit en mai 2024
Nicole Shane Jackson, Guest Experience a répondu le 10 mai 2024
Dear Michael, Thank you for taking the time to share your feedback with us regarding your recent experience at Fairmont Austin. We're genuinely sorry to hear that you found our staff to be less attentive than expected.We take great pride in providing exceptional service, and we sincerely apologize if we fell short of meeting your expectations during your stay.Your satisfaction is of the utmost importance to us, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back to Fairmont Austin in the future and to demonstrate the high standard of service for which we are known.If there's anything specific you'd like to discuss or if you have any further feedback to share, please don't hesitate to reach out to us directly.Sincerely,
8/10 – Bien
Dale
1 mai 2024
Points forts : Propreté, commodités
Hot tub broken would not heat up
Food choices extremely limited for a 4 star hotel
Always construction around the hotel
Homeless around the hotel
Dale
Séjour de 1 nuit en avril 2024
Nicole Shane Jackson, Guest Experience a répondu le 9 mai 2024
Dear Dale, We greatly value and appreciate your positive and constructive feedback. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests.Thank you again for sharing your experience, and we very much look forward to warmly welcoming you back to Fairmont Austin in the near future.Sincerely,
10/10 – Excellent
jorge
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple, Voyage en groupe
30 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Unique resort at downtown austin
jorge
Séjour de 1 nuit en avril 2024
4/10 – Médiocre
Stavroula
30 avr. 2024
Points faibles : Propreté
Stavroula
Séjour de 1 nuit en avril 2024
Nicole Shane Jackson, Guest Experience a répondu le 9 mai 2024
Dear Stavroula, Thank you for choosing Fairmont Austin. We're sorry to hear that your experience didn't meet your expectations. Your satisfaction is incredibly important to us, and we would love to learn more about your concerns to ensure we can address them promptly.If you could provide us with additional details about your stay, we would greatly appreciate it. Please feel free to reach out to our Guest Experience team directly. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Sincerely,
10/10 – Excellent
Eric
Voyage en groupe
30 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beyond great experience for an exceptionally low price.
Eric
Séjour de 1 nuit en avril 2024
4/10 – Médiocre
Luke
Voyage de couple
26 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I'd like to think the hotel would be better prepared when a massive conference is coming into town to better serve their check in needs. I was not part of the conference but was greatly impacted by the hotels inability to handle the sheer volume of guests. Otherwise, great stay aside from all the construction around the property...
Luke
Séjour de 1 nuit en avril 2024
6/10 – Acceptable
Natalie
Voyage en groupe
23 avr. 2024
Points forts : Propreté
Overall the property was nice, however there were several hiccups during my stay. The shower wasn’t working properly and the temperature would go from scalding hot to freezing cold making it very difficult to actually shower. In addition to that, I ordered room service that never came and I was charged. The service at the pool was slow and they do not allow for outside food or beverage even going so far as to check pool bags of guests. The hotel itself was clean and the check in staff was friendly, but there were several aspects that were. It up to par considering the money spent on the experience
Natalie
Séjour de 3 nuits en avril 2024
10/10 – Excellent
David
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
22 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Accosted within one block of the hotel by people experiencing homelessness several times during my stay.
David
Séjour de 4 nuits en avril 2024
10/10 – Excellent
Nathan
Voyage de couple
21 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved our experience in Austin and the Fairmont was a great hotel. The pool was great and I liked what was available at the hotel. We only ate lunch there on our last day but we heard that the dinner was really good. I liked the good things store, it was good for coffee and breakfast and the lunch looked good. The only things I didn't like about the area was all the construction and feeling like it wasn't safe to walk in certain nearby areas.
Nathan
Séjour de 3 nuits en avril 2024
10/10 – Excellent
ARNULFO
Voyage en famille
21 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent
ARNULFO
Séjour de 3 nuits en avril 2024
8/10 – Bien
Catherine
20 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Catherine
Séjour de 3 nuits en avril 2024
10/10 – Excellent
Sarah, santa monica
20 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great Stay
Sarah
Séjour de 2 nuits en avril 2024
10/10 – Excellent
Kyle
Voyage de couple, Voyage d’affaires
20 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Had a very nice stay, definitely get a croissant at the coffee shop on first floor… good.
Little construction noise around… great stay.
Kyle
Séjour de 3 nuits en avril 2024
10/10 – Excellent
Connie
19 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Connie
Séjour de 1 nuit en février 2024
10/10 – Excellent
INDRA, houston
17 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love this property
INDRA
Séjour de 1 nuit en avril 2024
8/10 – Bien
Christopher
16 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice hotel, has numerous dining options inside, and easily in walking distance to everything you need. In 2024 it was surrounded by construction, which made walking in some directions a challenge, but that's reasonably temporary.
Christopher
Séjour de 3 nuits en avril 2024
Nicole Shane Jackson, Guest Experience a répondu le 17 avr. 2024
Dear Christopher, Thank you for choosing Fairmont Austin and for sharing your feedback with us. We're delighted to hear that you enjoyed your stay and found our hotel to be very nice with numerous dining options.We understand that the surrounding construction may have posed some challenges during your visit, and we apologize for any inconvenience this may have caused. We appreciate your understanding and patience as we work to enhance our facilities and the surrounding area.We hope to have the opportunity to welcome you back for another enjoyable stay once the construction is completed.Sincerely,
10/10 – Excellent
Clark, New Braunfels
14 avr. 2024
Good
Clark
Séjour de 1 nuit en mars 2024
Nicole Shane Jackson, Guest Experience a répondu le 16 avr. 2024
Dear Clark,Thank you for your perfect rating! We're thrilled that you had a good experience at Fairmont Austin.Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your stay. Thank you for choosing Fairmont Austin, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future!Sincerely,
10/10 – Excellent
carla, sunny isles beach
13 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
carla
Séjour de 4 nuits en février 2024
Nicole Shane Jackson, Guest Experience a répondu le 16 avr. 2024
Dear Carla, Thank you for your perfect rating! We're thrilled that you had such a fantastic experience at Fairmont Austin.Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your stay. Thank you for choosing Fairmont Austin, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future!Sincerely,
8/10 – Bien
Kathryn
Voyage en famille
12 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The pool and hot tub were lovely, my 7 year old had a blast. Room was great too. Fulton restaurant, amazing. We we’re there during the week in April and the pool needed way more staff. Spent a lot of time at the pool and no one ever asked me if I needed anything. Had to track down a server every time to take a food and drink orders. I wanted and expected much better pool service.
Kathryn
Séjour de 2 nuits en avril 2024
Nicole Shane Jackson, Guest Experience a répondu le 16 avr. 2024
Dear Kathryn,Thank you for taking the time to share your feedback with us. We're delighted to hear that you and your 7-year-old enjoyed the pool and hot tub, and that you had a great experience with your room and dining at Fulton.We're sorry to hear that your experience with pool service did not meet your expectations. Providing attentive service at our pool area is important to us, and we apologize for any inconvenience you experienced in this regard. Your feedback is valuable to us, and we will address this with our team to ensure that we provide a better experience for our guests in the future.Thank you for choosing Fairmont Austin, and we hope to have the opportunity to welcome you back for a more seamless experience during your next visit.Sincerely,
10/10 – Excellent
Abby
Voyage d’affaires
11 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
They let us check in early, had incredible service and the hotel was nicer than expected
Abby
Séjour de 1 nuit en avril 2024
Nicole Shane Jackson, Guest Experience a répondu le 16 avr. 2024
Dear Abby, Thank you for your 5-star rating and glowing review of Fairmont Austin! We're thrilled to hear that you had such a positive experience with us.We're delighted that we could accommodate your early check-in and that you found our service to be incredible. It's always our goal to exceed expectations, and we're pleased to hear that the hotel surpassed yours.Your kind words mean a lot to us, and we're grateful for your recognition. Thank you for choosing Fairmont Austin, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future!Sincerely,
8/10 – Bien
Marilyn Brooke
10 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Marilyn Brooke
Séjour de 4 nuits en avril 2024
Nicole Shane Jackson, Guest Experience a répondu le 16 avr. 2024
Dear Marilyn Brooke, Thank you for taking the time to share your rating with us.If there's anything specific you'd like to share with us regarding your stay or any areas where we can improve, please feel free to reach out to us directly. We value your input and strive to continuously enhance our guests' experiences.We hope to have the opportunity to welcome you back to Fairmont Austin in the future for an even better stay.Sincerely,
8/10 – Bien
Alan, Torrance
7 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Alan
Séjour de 2 nuits en avril 2024
Nicole Shane Jackson, Guest Experience a répondu le 10 avr. 2024
Dear Alan, Thank you for taking the time to share your rating with us. We appreciate your feedback and are glad to see that you had a positive experience overall during your stay at Fairmont Austin.If there's anything specific you'd like to share with us regarding your stay or any areas where we can improve, please feel free to reach out to our Guest Experience team directly. We value your input and strive to continuously enhance our guests' experiences.We hope to have the opportunity to welcome you back in the future for an even better stay.Sincerely,
10/10 – Excellent
Oscar
Voyage de couple, Voyage d’affaires
6 avr. 2024
Points forts : État et installations de l’hébergement
Location
Oscar
Séjour de 1 nuit en avril 2024
Nicole Shane Jackson, Guest Experience a répondu le 10 avr. 2024
Dear Oscar, Thank you for taking the time and trouble to share your review following your recent stay at Fairmont Austin.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to the Fairmont Austin in the near future.Sincerely,
6/10 – Acceptable
Jeff
Voyage en famille
6 avr. 2024
Points forts : Commodités, état et installations de l’hébergement
Points faibles : Propreté
On our second to last day of our stay we requested housekeeping until 9 pm and we gave up on requesting housekeeping.
Jeff
Séjour de 4 nuits en avril 2024
Nicole Shane Jackson, Guest Experience a répondu le 10 avr. 2024
Dear Jeff, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding your housekeeping request during your stay. Providing timely and efficient service is important to us, and we regret that we fell short in meeting your expectations in this instance.We take your feedback seriously and will address this matter with our housekeeping leaders to ensure that future guests do not encounter similar issues. Your comfort and satisfaction are our top priorities, and we appreciate your patience and understanding.We hope that despite this issue, you were able to enjoy your stay at Fairmont Austin and that you will consider giving us another opportunity to exceed your expectations in the future. If there's anything else we can do to improve your experience, please don't hesitate to reach out to our Guest Experience team directly. Thank you for bringing this to our attention.Sincerely,
8/10 – Bien
NILOUFAR
Voyage de couple
4 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
There was not shower next to the swimming pool
NILOUFAR
Séjour de 4 nuits en mars 2024
Nicole Shane Jackson, Guest Experience a répondu le 4 avr. 2024
Dear NILOUFAR, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Austin. We greatly value and appreciate your positive and constructive feedback. Please note for your future stays, that we have a shower located by the hot tub. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you back in the near future.Sincerely,
10/10 – Excellent
Steve
Voyage en famille
3 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved location and hotel
Steve
Séjour de 4 nuits en mars 2024
Nicole Shane Jackson, Guest Experience a répondu le 4 avr. 2024
Dear Steve,We very much appreciate your comments regarding your recent stay at Fairmont Austin. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.Thank you again for sharing your experience and we look forward to warmly welcoming you again to Fairmont Austin in the near future.Sincerely,
10/10 – Excellent
Amando
2 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Amando
Séjour de 1 nuit en mars 2024
Nicole Shane Jackson, Guest Experience a répondu le 4 avr. 2024
Dear Amando, Thank you for taking the time to rate your experience at Fairmont Austin! We appreciate your 5-star rating and are delighted to know that you had a positive stay with us. We look forward to welcoming you back to Fairmont Austin in the near future for another exceptional stay! Sincerely,
10/10 – Excellent
Jorge
1 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great StayCation. Thank you
Jorge
Séjour de 1 nuit en mars 2024
Nicole Shane Jackson, Guest Experience a répondu le 4 avr. 2024
Dear Jorge, We very much appreciate your comments regarding your stay at the Fairmont Austin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
10/10 – Excellent
Rahim
Voyage de couple
31 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellentl
Rahim
Séjour de 2 nuits en mars 2024
Nicole Shane Jackson, Guest Experience a répondu le 17 avr. 2024
Dear Rahim, We very much appreciate your comments regarding your recent stay at Fairmont Austin. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.Thank you again for sharing your experience and we look forward to warmly welcoming you again to Fairmont Austin in the near future.Sincerely,
10/10 – Excellent
Christina
Voyage en famille avec de jeunes enfants, Voyage en famille
31 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent property to visit with kids. My two girls—7 and 9 — loved the pool area. We ordered room service, which was better than expected and on time. Before we even left my girls were planning their return trip. Would go back!
Christina
8/10 – Bien
Andrew
28 mars 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hallways already looking worn bedsheets could be better quality
Resort fee is an overcharge
Andrew
Séjour de 1 nuit en mars 2024
10/10 – Excellent
Tae
28 mars 2024
Tae
Séjour de 2 nuits en mars 2024
10/10 – Excellent
Jose
28 mars 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Jose
Séjour de 3 nuits en mars 2024
10/10 – Excellent
Marvin
Voyage de couple
27 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
-
Marvin
Séjour de 1 nuit en mars 2024
10/10 – Excellent
Matthew
27 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing pool and hot tub. Only down fall was some of the treadmills were down in the gym.