Reception

Reviews of DoubleTree by Hilton Atlanta - Alpharetta

4 out of 5
DoubleTree by Hilton Atlanta - Alpharetta
2925 Jordan Court, Alpharetta, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 456 out of 826 reviews" "
Rating 8 - Good. 219 out of 826 reviews" "
Rating 6 - Okay. 81 out of 826 reviews" "
Rating 4 - Poor. 45 out of 826 reviews" "
Rating 2 - Terrible. 25 out of 826 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Rooms were comfortable and up to date. No complaints at all aside from get the cookies when you can. They seem to run out😂
Stayed 2 nights in Mar 2024

10/10 Excellent

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect staycation for an event. The staff was beyond fantastic and loved all the little details.
Stayed 1 night in Jan 2024

10/10 Excellent

Camise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent and very clean. Nice area as well.
Stayed 3 nights in Feb 2024

10/10 Excellent

Ryan

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 2 nights in Feb 2024

4/10 Poor

Aaron

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Found a ball of hair on the floor of our room. Also spotted a few ants in the room. House keeping gave us a bath cloth with red stains on it which was mind blowing. Only positive from this hotel is the kind lady (Diane at the desk) & the hotel’s closeness to essential stores.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael Ali, Port St Lucie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 3rd stay in 2023 excellent staff nice room and great location. Above all make sure you include breakfast in your room because it is awesome.
Stayed 5 nights in Nov 2023

10/10 Excellent

Benae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Soyoung

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Crystal

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Excellent place to stay. Only downfall is the pocket door to the bathroom. Ours was hard to move out of the pocket. The staff was very friendly. That means a lot.
Stayed 1 night in Dec 2023

2/10 Terrible

DAVID M

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was nice but if you ever get room 114 don't expect to get a good night's sleep, because it's located next to the kitchen and they make no effort to keep quiet and start their food prep at like between 4 and 5 in the morning and you can forget sleep after that. All the front desk had to say was " Sorry, have a nice day". Worst hotel stay ever.
Stayed 1 night in Dec 2023

6/10 Okay

Manisha

Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Stayed 1 night in Dec 2023

10/10 Excellent

PETER

Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Clyde

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good property
This was a quick overnight for a couple business meetings. I don't travel like I used to, but I typically prefer Hilton products. This was a well run hotel with pleasant staff and good facilities.
Stayed 1 night in Nov 2023

4/10 Poor

alicia

Stayed 1 night in Nov 2023

10/10 Excellent

GAYLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms. Dianne is a jewel. Even though I was unable to check in early, her personality was warm and friendly. She was welcoming and accommodating every step of the way. Even though I had to wait, she provided me with water, the warm chocolate chip cookie and smile. She was very apologetic, and sometimes those are the words that you need to hear. I was extremely tired but I was willing to wait because of her care, comfort, and concern for me during my stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Ivy

Stayed 1 night in Nov 2023

10/10 Excellent

Cherrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service
The service from the staff was amazing. Dianne always go above and beyond when I stay. I wish there was better lighting in the room. Room was very clean and bed was very comfortable.
Stayed 2 nights in Nov 2023
Response from DT Alpharetta on Nov 11, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, you are one of our most valued guests. We sincerely appreciate your feedback; your comments will help us as we continually work to improve our guest experience.

6/10 Okay

Kara

Travelled with family
Disliked: Amenities, property conditions & facilities
Shower pressure was terrible. Couldn’t even rinse the shampoo from my hair. Did not put extra toilet paper in Bathroom and had to get a roll from the front desk. No free breakfast. Charging $17 for a hotel breakfast with sub par food is ridiculous.
Stayed 2 nights in Nov 2023
Response from DT Alpharetta on Nov 11, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, you are one of our most valued guests. We sincerely appreciate your feedback; your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Jamarco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great all the way around will definitely book again!
Stayed 1 night in Nov 2023
Response from DT Alpharetta on Nov 11, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, you are one of our most valued guests. We sincerely appreciate your feedback; your comments will help us as we continually work to improve our guest experience.

6/10 Okay

Charlisa

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
I won’t be back….
We arrived at the hotel at 2am so we were exhausted and ready to go to bed. When we entered, the male employee was talking on his phone, which is not a huge issue but apparently it caused him to make a mistake! We were given the wrong room number and of course the card was not working to the room. The other person that was inside of the room was upset and I don’t blame them. When we informed the front desk about the mistake he immediately got an attitude as if we were in the wrong. Stay off the phone and you wouldn’t have trouble mixing up room numbers! We were beyond irritated because we were put in an unsafe situation.
Stayed 1 night in Oct 2023
Response from DT Alpharetta on Nov 11, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, you are one of our most valued guests. We sincerely appreciate your feedback; your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Chris

Stayed 2 nights in Oct 2023
Response from DT Alpharetta on Nov 11, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, you are one of our most valued guests. We sincerely appreciate your feedback; your comments will help us as we continually work to improve our guest experience.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from DT Alpharetta on Nov 11, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, you are one of our most valued guests. We sincerely appreciate your feedback; your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from DT Alpharetta on Nov 11, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, you are one of our most valued guests. We sincerely appreciate your feedback; your comments will help us as we continually work to improve our guest experience.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from DT Alpharetta on Oct 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, you are one of our most valued guests. We sincerely appreciate your feedback; your comments will help us as we continually work to improve our guest experience. WE HOPE TO WELCOME YOU BACK SOON!

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service
Our biggest problem was with Expedia. We booked that hotel 45 minutes before checking in. When we arrived we were told that particular type of room was overbooked. I have worked in hotels and get the system. This was not a failure for Hilton, it was a failure for Expedia.
Stayed 1 night in Oct 2023
Response from DT Alpharetta on Oct 9, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, you are one of our most valued guests. We sincerely appreciate your feedback; your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Anissia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from DT Alpharetta on Oct 9, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, you are one of our most valued guests. We sincerely appreciate your feedback; your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Manuel

Stayed 1 night in Oct 2023
Response from DT Alpharetta on Oct 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, you are one of our most valued guests. We sincerely appreciate your feedback; your comments will help us as we continually work to improve our guest experience. WE HOPE TO WELCOME YOU BACK SOON!

10/10 Excellent

Mark henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from DT Alpharetta on Oct 9, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, you are one of our most valued guests. We sincerely appreciate your feedback; your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Jairo, Reidsville

Stayed 1 night in Sep 2023
Response from DT Alpharetta on Nov 11, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, you are one of our most valued guests. We sincerely appreciate your feedback; your comments will help us as we continually work to improve our guest experience.

8/10 Good

Jillian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from DT Alpharetta on Oct 9, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, you are one of our most valued guests. We sincerely appreciate your feedback; your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Jarrell

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Overall score: F
For the price, i was expecting more than a slightly better motel 6. The room, 312 was dirty. The tv didn't work. The floors in the hallway were slanted. The bed was so uncomfortable that my wife couldn't sleep. The check in was good. The person was very nice an professional. But this was a bad stay.
Stayed 1 night in Sep 2023
Response from DT Alpharetta on Oct 9, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, you are one of our most valued guests. We sincerely appreciate your feedback; your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Theresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Nice hotel at a good price
Stayed 1 night in Sep 2023
Response from DT Alpharetta on Sep 13, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, you are one of our most valued guests. We sincerely appreciate your feedback; your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from DT Alpharetta on Sep 13, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, you are one of our most valued guests. We sincerely appreciate your feedback; your comments will help us as we continually work to improve our guest experience.

6/10 Okay

Nayankumar

Liked: Cleanliness
Check in front desk person did not have smile or appreciated us being here and did not give warm welcome.
Stayed 1 night in Sep 2023
Response from DT Alpharetta on Sep 13, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, you are one of our most valued guests. We sincerely appreciate your feedback; your comments will help us as we continually work to improve our guest experience.

8/10 Good

Mary Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would rather the handicap accessible rooms be reserved for those who need them. There was no extra chair in the room except for the desk chair. Dianne at check in was very friendly
Stayed 1 night in Aug 2023
Response from DT Alpharetta on Aug 25, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, you are one of our most valued guests. We sincerely appreciate your feedback; your comments will help us as we continually work to improve our guest experience.

6/10 Okay

Maxine

Liked: Cleanliness
AC unit it room was extremely loud. Although I used Expedia to book my room. I was still charged an additional $147 on top the undisclosed $50 for incidentals. The bathroom
Stayed 1 night in Aug 2023
Response from DT Alpharetta on Aug 9, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

emanuel

Travelled with partner
i didnt even stay firts they didnt open the door. the shower where use already by somebody else. i was there only for 10 min and i left the property. leave the key in the desk and it was no body there. i have to get the key to times because the person didnt active correct.
Stayed 1 night in Jul 2023
Response from DT Alpharetta on Jul 24, 2023
We apologize to hear about your stay. We wish you would've voiced your concerns with the front desk agent, before departing.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from DT Alpharetta on Jul 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, you are one of our most valued guests. We sincerely appreciate your feedback, and we are elated to know we exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will come back to see us SOON!

8/10 Good

Rachel, Birmingham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of food options around the hotel
Stayed 3 nights in Jul 2023
Response from DT Alpharetta on Jul 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, you are one of our most valued guests. We sincerely appreciate your feedback, and we are elated to know we exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will come back to see us SOON!

10/10 Excellent

Stefanie

Stayed 1 night in Jun 2023
Response from DT Alpharetta on Jul 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, you are one of our most valued guests. We sincerely appreciate your feedback, and we are elated to know we exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will come back to see us SOON!

4/10 Poor

Bensan

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Despite calling front desk and informing them that the shower was leaking water into the room thus needing extra floor towels to deal with the leaking. Housekeeping would steadfastly take all the extra towels each day. we had to call front desk daily to ask for more towels. Secondly the state of repair in the room was sub standard. the Shower flooring was peeling away and would stick to your feet when leaving the shower. the Toilet paper holder was coming out of the wall.
Stayed 3 nights in Jun 2023
Response from DT Alpharetta on Jun 29, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Jillian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from DT Alpharetta on Jun 29, 2023
hank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are elated to know we exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will come back to see us SOON!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from DT Alpharetta on Jun 28, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are elated to know we exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will come back to see us SOON!

6/10 Okay

Ashley

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The facility was old and beat up. It was clean but not sparkling clean. The first room I was placed into had the front of the ac unit in the floor.
Stayed 1 night in Jun 2023
Response from DT Alpharetta on Jun 28, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Stacy

Stayed 2 nights in Jun 2023
Response from DT Alpharetta on Jun 28, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are elated to know we exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will come back to see us SOON!

10/10 Excellent

Makenzie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
💕
Stayed 1 night in Jun 2023
Response from DT Alpharetta on Jun 9, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to be warm and inviting. We look forward to welcoming you back to our hotel in the near future!