Ms. Dianne is a jewel. Even though I was unable to check in early, her personality was warm and friendly. She was welcoming and accommodating every step of the way. Even though I had to wait, she provided me with water, the warm chocolate chip cookie and smile. She was very apologetic, and sometimes those are the words that you need to hear. I was extremely tired but I was willing to wait because of her care, comfort, and concern for me during my stay.