Atkinson Vacation Packages

This is a historic building with interesting architecture and it is nicely renovated inside keeping some of the charm of older days. It has a sprinkler system, fire alarm and smoke detector in the room. We originally paid for a supreme single queen room. When we arrived we were told we were "upgraded" to a king bed. It was on the 3rd floor with a small dormer window, most of which was blocked by a large TV screen. The window air conditioner was small due to the window size and it ran all night which is ok but it was very loud. We eventually turned it off to get a quiet sleep. The bed was very comfortable and the bathroom was spacious with fluffy towels, a large walk in shower that was all tiled with a glass partition. It was very nice with hot water but the tiles on the base of the shower needed a good scrubbing due to scale build up and what looked like black mold. The robes were soft and comfortable to lounge in. There was only one upholstered chair in a dark corner of the room so my husband sat on the office type desk chair to watch TV. I think I would have liked the original queen room better because the photo showed two large windows and the room appeared more spacious for two people. I purchased the room through Expedia so I'm not sure if that is why we were given the smaller room with sloping ceilings and shorter walls? Overall, this hotel is very clean and the bed was comfortable with plenty of pillows. I would recommend it but maybe not the 3rd floor dormer rooms.

Raffles is the most service oriented hotel we have ever stayed at. This place is amazing!!

The property wasn’t at the level we expected of the Mandarin Oriental, however the location was good and walkable to Bay Bay restaurants and shopping.

Washer/Dryer did not work properly. Despite 2 calls and 1 email to customer service, the issue was not resolved. The washer didn’t rinse clothing out and they remained sopping wet. They required extensive drying time as a result ( over 4 hours). This was extremely inconvenient.

There were a few places to eat near the pier the view of the city was amazing and the tall boat was great for food,dancing and drinking however the vibe is younger college kids. I did enjoy the few places we visited to eat. The parking was horrible, We received no directions and it took us an hour to find someone to check in… I was left with two keys and no directions. I managed and once the sun came up an employee at the front desk named Craig was very helpful. The bed was so uncomfortable I would recommend getting a new more comfortable mattress for the amount we paid. All in all we made the best of it and everything else was okay. Lastly no TV directions I had to purchase Netflix on my own. This was not the best stay provided by Expedia. I was disappointed.