Atiamim Vacation Packages

What the website advertised and what the hotel offered were two VERY different scenarios. We arrived at the hotel and waited 25 minutes to be checked in, the employee just disappeared. When making arrangements to be picked up at the airport, they forgot to mention the taxi drops you off and it’s a 20 minute walk to the front door. They advertised breakfast from 4AM to 11AM, it was from 8-10 so we missed it most days due to excursions. The hotel was totally understaffed. I NEVER expect people to speak English but it was advertised on the website…..not really. The employees were nice but what was advertised on the website was just not there. Our bathroom literally smelled like raw sewage, we had to close the door, the room also smelled, it wasn’t fixed. The AC didn’t work, the room was dark, no chairs, we used our suitcases as bedside tables. No toiletries or soap, there was harsh shampoo and bubble bath but no tub! Had we not prepaid, we would have left. We paid close to $500/night, just a rip-off. To add insult to injury, in a country that you CANNOT DRINK THE TAP WATER, our “luxury” hotel CHARGED US FOR BOTTLES OF WATER but didn’t tell us that until we were checking out! We felt lied to and cheated about the quality of the hotel and what was to be offered. The next reservation I make on Expedia, I will do much more research and not take things at face value. Everything else about Marrakech was simply amazing, we will be back!

We travel quite a bit, and this is genuinely one of the best all-inclusive experiences we have had. First and foremost, a HUGE mention for Medi at front of house. What an absolute gem! Nothing was ever too much trouble, and he went above and beyond to ensure our every need was met. His warmth and genuine kindness made our stay so memorable. Management, look after this man – he deserves a medal!A personal thank you to the General Manager for the lovely bottle of wine and to all the staff who helped organise my husband's birthday surprises. Such thoughtful touches!The gardens are stunning, full of beautiful plants and fruit trees. My favourite spot was the tranquil courtyard with its fountain. The food was brilliant, restaurant staff super friendly, and the all-inclusive drinks selection one of the best we've experienced.The evening entertainment was outstanding! The band kept us dancing, karaoke was great fun, and the lead female singer has an incredible voice. The location is fantastic, with the souks within easy walking distance. Even the porters and security guards at the entrance were so welcoming, always asking about our day. Our room was spotless, and housekeeping made me smile every day by arranging my pyjamas into different patterns! My only gripe was the pool, which was advertised as heated but unfortunately wasn't. Thank you to everyone, but especially Medi. You are what makes this hotel special. Give that man a medal! ❤️