Ratings based on 996 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Only Ok

Posted 15-Aug-2015
Pros: Location
Cons: Soundproofing. Put refrigerator in room.
We picked this hotel because of the good location to the downtown area and the price point compared to some of the other downtown hotels. Lobby was nice, room was clean. The biggest problem was the noise. They were doing repair work on the elevator all night long. Very loud. The highway noise was also very loud. Bathroom was nice but the door was paper thin and the tub was very slippery.
3 out of 5
by A verified traveller from Greenville, SC

Good location, but facility was not impressive.

Posted 12-Aug-2015
The room AC never reached the temperature setting making it too warm and a bit muggy. The main elevator was shut down for an extended time period requiring the use of the elevator at the far end of the main hall. Then, when the main elevator was available the next day, maintenance staff or contractors were using it making it difficult to get in and out and having to deal with their attitude and lack of manners.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Jul-2015
Shower was difficult to figure out........................................
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent price, location, and service!

Posted 23-Jul-2015
Excellent price, location, and service! Rooftop pool and bar with amazing views of downtown. Walking distance to almost everything downtown. Excellent price for location alone!
2 out of 5
Recommended
for Everyone
by A verified traveller

Poor quality for a known-name hotel

Posted 16-Jul-2015
Pros: Walking distance of downtown Asheville.
Cons: Definitely needs updating on mattress, shower, etc.
We were on the ground floor/basement. Room smelled like diesel or something. The sheets were too big for the bed so kept moving/coming off. Sleeping on wrinkled sheets is not a good thing for a hotel! Mattress was quite uncomfortable worn. Room was newly painted, etc., had a nice TV & fixtures. But, hotel definitely needs updating. I expected more from a Sheraton.
2 out of 5
by A verified traveller

Hotel stay

Posted 14-Jul-2015
Beds uncomfortable and outdated. Tiny bathrooms cause you to bump into the toilet as you step out of the shower.A/C broken in room. They did repair it the next morning. Staff friendly and helpful and a great location easy walk everywhere. But still wouldn't recommend.
4 out of 5
Recommended
for Everyone
by A verified traveller from Charleston, WV

Great value!

Posted 13-Jul-2015
Great value for downtown Asheville. Within walking distance to restaurants and shops. Very clean.
4 out of 5
Recommended
for Everyone
by A verified traveller from Michigan

In town with friends

Posted 1-Jul-2015
Pros: Location, room fridge and microwave
Cons: bathroom was a little small, but stocked with shower gel and shampoo
Location: Great location! lots of food, beer and shopping withing 0.5 mile.
Excellent location for walking around downtown Asheville.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to everything

Posted 22-Jun-2015
Pros: Location, comfortable rooms
Cons: Bed sheets-I was surprised that the bottom sheet was not elastic, just tucked under. It came undone immediately, exposing the mattress at every turn.
Location: Music is everywhere! We loved beer at Wicked Weed and food at Tupelo Honey Cafe.
We loved our experience in Asheville. If you want an affordable hotel close to everything, pick this one! Very friendly and helpful staff, who were willing to spend time with us, making recommendations for hiking, music, and food.
2 out of 5
by A verified traveller from Chattanooga TN

God downtown location

Posted 22-Jun-2015
Pros: location
Pillows awful Room not very clean, windows dirty Shower terrible outdated, needs renovation Got a couple of biscuits for breakfast and they were cold stale crumbled and fell apart, and breakfast bar not very good