Ratings based on 1,452 Verified Reviews

3.8 out of 5
79% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Close to downtown

Posted 15-Jan-2018
I could hear the cars on the very nearby highway. I could hear the elevator motor half way down the hall. I could hear the dog barking and whining two rooms done (guess it's a pet friendly place). I could certainly hear the jet engine heater in the room. I looks as though it was an old hotel that was remodeled. It is in a good location.
5 out of 5
Recommended
for Everyone
by A verified traveller from Charleston, SC

Very nice place to stay

Posted 9-Jan-2018
We had a great experience at this hotel. It was great to have a restaurant on site after a long day of travel. The restaurant had a decent beer selection and pretty good food! I really enjoyed my petite filet and they had killer fries. Or room was very spacious and had everything we need. The shower had shampoo/conditioner/body wash dispensers and amazing water pressure. The hotel has complimentary bottled water and fruit infused water in the lobby. They also had complimentary hot apple cider in the lobby! We were very impressed and very pleased
1 out of 5
by A verified traveller from St Augustine Fl

Horrible Customer Servic

Posted 2-Jan-2018
Pros: Never got to see anything
Cons: Definitely attitudes
Expedia stated this hotel was pet friendly. They are NOT. We checked in around 5:30 12/23/2017 are were immediately told that we could not leave our pet alone for more than 15 mintutes.This would not leave us any time to go out for a meal. We traveled for 11 hours. My pet is only 8 pounds an almost 20 years old. The assistant manager Brian Told us he did not care what was on the Expedia site. He handed us a form to sign about their pet policy that made a pet owner responsible for even the next catastrophe. We have traveled to many cities with our pet and never encountered anything like this . I am 74 and my husband is 77 and handicapped. We had a heated discussion on how we were being treated. Brian told us to get off his property or he would call the police. I told him to do so. We were blessed that another young man working there (I forgot to get his name), assisted my husband in putting our luggage back in the car and was able to get us accommodations at the Crown Plaza for several days, Cost us more money, but it was worth it. The staff was friendly and pleasant . Brian has absolutely no customer relations. He is rude, unprofessional, and in general a nasty young man. Please change your pet friendly online to include that pets cannot be left in room alone for more than 15 minutes at this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller from Yardley, PA

Great location.

Posted 26-Dec-2017
Pros: Location to restaurants.
Hotel with a great location and friendly staff. Covenant area for walking to downtown.
4 out of 5
Recommended
for Everyone
by A verified traveller from Tennessee

Asheville

Posted 19-Dec-2017
Went to Asheville for concert. It is very convenient to the US Cellular Center, within walking distance. It would have been nice to have vending available as the concert ended late.
5 out of 5
Recommended
for Everyone
by A verified traveller

Walking Distance to Everything!

Posted 17-Dec-2017
Pros: Convenience. Friendly staff. Comfy beds.
Cons: I wish there was a complimentary breakfast at the hotel.
Myself and some friends came into town for an event and wanted a simple hotel where we could rest. Four Points was a great hotel for us and in a great location. Located right when you enter downtown, we were within walking distance of everything downtown has to offer! The hotel was very clean and the staff were excellent. Complimentary bottles of water were very nice.
5 out of 5
Recommended
for Everyone
by A verified traveller from South Carolina

Renovations are making a big diffrence

Posted 14-Dec-2017
The renovations are making a big diffrence at this property. Location is good and we always enjoy staying here.
5 out of 5
Recommended
for Everyone
by A verified traveller

Above and beyond

Posted 13-Dec-2017
Snowed in Asheville when we were there. Manager decided the next morning to serve a hot buffet for the guests because everyone deserved to start their day off warm. Very thoughtful of the hotel management. Will definitely state again.
4 out of 5
Recommended
for Everyone
by A verified traveller from illinois

Nice hotel in good location

Posted 7-Dec-2017
Friendly staff from check-in to bar tender. Room is a bit old. Bed squeaked when we moved/turned. Toilet flush is extremely noisy.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 5-Dec-2017
Friendly hotel staff, and decent room, with free parking.