Ratings based on 1,179 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
93% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 6-Feb-2016
Close to everything on broadway. Maybe a 5 minute walk. Definitely worth the price of the hotel
3 out of 5
by A verified traveller from New Jersey

Fair hotel, not worth the money.

Posted 21-Jan-2016
Not worth the money. Bathroom too small. Bed not firm enough. Noisy guess in the halls. It's only worth 3 stars.
2 out of 5
by A verified traveller

Business Trip to Asheville, NC

Posted 15-Jan-2016
Pros: The room was very comfortable. The restaruant connected to the hotel was excellent.
Cons: Obviously, the shower head.
The hotel was nice enough. However, the water pressure from my shower head was very weak. The water was trickling out of the shower head.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good location, decent place.

Posted 5-Jan-2016
Pros: Personnel were top notch, location.
Cons: Beds could be improved, but were adequate.
Stayed for 3 nights over New Years. Hallways are a bit noisy at times - don't know why hotels don't spend a little more $ on sound insulation. Other than that, the room was fairly nice - beds were decent but not great. Would stay again if the price was right.
5 out of 5
Recommended
for Everyone
by A verified traveller from Georgia

Rooms remodeled, nice, walk to all in the city.

Posted 4-Jan-2016
Pros: The fact that it was clean and remodeled.
Cons: Find a way to stop the noise of the doors closing.
Location: Location was excellent, everything was in walking distance (restaurants, shops,, pubs, museums) and anything else was in very short driving distance
We took our cat and were surprised how nice the room was. The customer service was very good. We could walk to everything in the city and were close to everything else. Would stay there again. Oh, restaurant food was really good!
3 out of 5
Recommended
for Everyone
by A verified traveller

Beware of room 105

Posted 30-Dec-2015
We stayed here for Christmas Eve. They allowed us to check in early which was really nice. However we were placed in room 105. We left the hotel to spend the day downtown and go to the Biltmore. The hotel is within walking distance of downtown, about two blocks to the outskirts of downtown. We drove because it was raining. It is about a 15 minute drive to Biltmore. Afterwards we came back to the hotel and watched tv. We noticed there was some humming and vibration but assumed it was the air conditioning or something outside. Went to the upstairs bar/restaurant for dessert and hot chocolate, which was good. Went back to the room and went to bed. The buzzing and vibration continued like clock work....every 30 seconds or 1 minute. It woke us up during the night and the air conditioning was not working well either. When we went to check out we mentioned it to the front desk girl and she was like 'oh it was the elevator motor" She said it so causally like we should have known. It didn't make sense since it was turning on a regular interval. Anyways, the hotel is fine... more than adequate. Just please don't let them put you on room 105.
5 out of 5
Recommended
for Everyone
by A verified traveller from Allendale, SC

Sheraton Downtown

Posted 23-Dec-2015
Pros: Location was great and it was very clean.
Cons: Nothing
Location: Great restaurants and bars.
The hotel was very clean and the staff was very friendly. The location is great because you can walk to all of the downtown restaurants and nightlife places.
5 out of 5
Recommended
for Everyone
by A verified traveller from Charlotte, NC

Ashville/Biltmore Stay

Posted 17-Dec-2015
Pros: Everything
Cons: Nothing
Location: Very convenient to Biltmore and Groove Inn which is what we did.
Our stay was very pleasant, the Hotel Staff were bright and friendly, very accommodating. The Hotel Restaurant, The Chop House was also very convenient and quality as well. Highly recommend. Dick from Charlotte
4 out of 5
Recommended
for Everyone
by A verified traveller from HENDERSONVILLE, NC

Nice people here

Posted 14-Dec-2015
Pros: VERY FRIENDLY PEOPLE AND CLOSE TO EVERYTHING. NICE LOUNGE AND PRETTY COMFORTABLE BEDS
Cons: VERY LOW WATER PRESSURE AND NOT ENOUGH PLUGS FOR PHONES, ETC
Location: THIS HOTEL IS CLOSE TO EVERYTHING IN TOWN
THIS WAS AN OVERNIGHT FOR BUSINESS,, AND I HAVE USED THIS HOTEL SEVERAL TIMES DUE TO ITS PROXIMITY, PEOPLE AND PRICE.
4 out of 5
Recommended
for Everyone
by A verified traveller

Comfortable hotel, close to downtown

Posted 4-Dec-2015
Pros: Room was comfortable, clean, parking was convenient
Location: Walking distance to downtown Asheville - restaurants, shops...
The stay was short but was very comfortable and would stay again if heading to Asheville.