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Reviews of NH Amsterdam Museum Quarter

4 out of 5
NH Amsterdam Museum Quarter
Hobbemakade 50, Amsterdam

Reviews

8.6

Excellent

Rating 10 - Excellent. 435 out of 1000 reviews" "
Rating 8 - Good. 416 out of 1000 reviews" "
Rating 6 - Okay. 87 out of 1000 reviews" "
Rating 4 - Poor. 42 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

margarita

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff is very nice but very stretched. Few people taking care of too many things.
Stayed 3 nights in Apr 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were great - everything looks like new and is spotlessly clean. The rooms we had were on the 6th floor overlooking the canal, so we had wonderful views. I know it is common now in hotels, but personally I prefer a wardrobe and drawers to a hanging rail and shelves. (Though I guess it cuts the costs of furnishing rooms and means that I am less likely to leave stuff behind when I leave, which is no bad thing.)
Response from Marta on Apr 12, 2024
Dear Richard, Thank you for your kind review. We glad that you like the room and location. We look forward to welcoming you back again soon in Amsterdam! Best regards, Marta Front Office Team NH Museum Quarter

10/10 Excellent

JERRY

Travelled with family
Great location near museums and trolley. Our room was recently remodeled. Spotless and very comfortable
Stayed 6 nights in Apr 2024
Response from Marta on Apr 12, 2024
Dear Jerry, Thank you for sharing a review! We are glad to hear you liked the hotel and enjoyed the location as well! We hope to welcome you soon again at NH Hotels. Best regards, Marta Front office team

10/10 Excellent

Chenggang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Samuel on Apr 3, 2024
Dear Cheng gang,Thank you very much for this rating.We are happy to see that you had a nice overall stay. We look forward to welcoming you again in the future!Kind regards,

8/10 Good

CAMILO

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Response from Lourdes on Jan 30, 2024
Dear Camilo,Thank you for writing a review for the hotel.We are glad to hear you have had a nice stay.We hope to welcome you again at NH Museum Quarter.Best regards,Lourdes

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for museums. Good access to transport and restaurants. Ideal for short city break
Stayed 2 nights in Jan 2024
Response from lourdes on Jan 26, 2024
Dear Joanna,Thank you for writing a review.We are glad to hear you had a nice stay and enjoyed the location.We hope to welcome you again soon at NH Museum Quarter.Best regards,Lourdes

8/10 Good

Jane

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very well located for Museumsplein. Room overlooked the canal. Rooms light and airy. Great choice at breakfast buffet and lovely staff. Reception is not adequately staffed at weekends meaning long waits at busy times (10am/12.00). Leave plenty of time for check out if you have a timed museum ticket. Also guests at Reception were not served in order in our experience.
Stayed 2 nights in Jan 2024
Response from Samuel Front Office on Jan 21, 2024
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We will share your feedback with our Front Office department. Kind regards,

8/10 Good

John

Stayed 2 nights in Dec 2023
Response from Sergio on Jan 11, 2024
Dear John,Thank you for taking the time to give us such a nice score.We are glad to see you enjoyed your stay with us. We sincerely hope to receive you back as our guest in the near future.With kind regards,SergioDesk ManagerNH Museum Quarter

2/10 Terrible

Riaz

Disliked: Cleanliness, staff & service, property conditions & facilities
We paid over €500 a night and got a dirty room.
Stayed 4 nights in Aug 2023
Response from Sergio on Jan 11, 2024
Dear Riaz,Thank you for your message!We are sorry to hear this has happened during your stay. This is not the level of service we try to uphold. We made a note of your experience and share it with the team. Thank you nonetheless for staying with us.With kind regards,SergioDesk ManagerNH Museum Quarter

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Andrea on Dec 27, 2023
Dear guest,Thank you so much for the score.We hope to receive you back as our guest in the near future.Kind regards,

6/10 Okay

Melika

Liked: Staff & service
There was lots of black mould in the bathroom around the tub, and the shower curtain was covered in black mould at the bottom. The tables and lamps were dusty.
Stayed 3 nights in Dec 2023
Response from Andrea on Dec 27, 2023
Dear Ms. Melika,Thank you for taking your time to review your stay with us. We are really sorry to hear about the inconvenience you have experienced. I do like to let you know that the situation has been taken very seriously and discussed with our department involved. In case there is anything we can do to enhance your future stay with us, please feel free to contact us directly.Kind regards,

10/10 Excellent

LUIS

Stayed 1 night in Dec 2023
Response from Sergio on Dec 11, 2023
Dear Luis,Thank you so much for the good score. We are glad you enjoyed your stay with us.We hope to receive you back as our guest in the near future.With kind regards,SergioDesk ManagerNH Museum Quarter

10/10 Excellent

James

Liked: Amenities, property conditions & facilities
Great value for the price.
Stayed 2 nights in Dec 2023
Response from Sergio on Dec 11, 2023
Dear James,Thank you for taking the time to write this nice review. We appreciate that the value we offered was up to your standards.We would love to receive you back as our guest, in the near future!With kind regards,SergioDesk ManagerNH Museum Quarter

6/10 Okay

JITESH

Travelled with partner
Location was good. Room was clean but tired/dated.
Stayed 3 nights in Dec 2023
Response from Jeffrey on Dec 6, 2023
Dear Jitesh,thank you for your review, we hope you have had a great stay with us.

8/10 Good

Shay

Stayed 2 nights in Dec 2023
Response from Andrea on Dec 25, 2023
Dear Shay,Thank you so much for the score.We hope to receive you back as our guest in the near future.Kind regards,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to museums and walkable to dining options. Enjoyed overlooking canal.
Stayed 3 nights in Nov 2023
Response from Andrea on Nov 30, 2023
Dear Mr. Michael,Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We look forward to welcoming you again in the future!Kind regards,

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed stellar service, slong with clean,comfortable amenities. Sergio at the front desk was a wonderfully accomodaying to our needs! Looking forward to staying here again in the future!
Stayed 2 nights in Nov 2023
Response from Jeffrey on Nov 28, 2023
Dear Nicole,thank you for your amazing review, we are pleased to hear that you have had a great stay with us, we hope that for your next visit to Amsterdam we can welcome you again in our hotel.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Reception on Dec 17, 2023
Dear Mr. Simon,Thank you so much for the good score. We are glad you enjoyed your stay with us.Kind regards,

10/10 Excellent

Donald, Fairlawn

Stayed 3 nights in Sep 2023
Response from Jeffrey on Nov 16, 2023
Dear Donald,thank you for your great review, we hope you had a great stay and perhaps welcome you again in our hotel in the future.

10/10 Excellent

Jhon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel, close to museums and a great area with many restaurants
Stayed 5 nights in Nov 2023
Response from Andrea on Nov 12, 2023
Dear Mr. John,Thank you very much for sharing your experiences with us.We are happy to see you especially enjoyed the locationWe look forward to welcoming you again in the future!Kind regards,

8/10 Good

Evangelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location was excellent walking distance to museums, transportation and restaurants. Breakfast had a very good variety of fresh food.
Stayed 5 nights in Nov 2023
Response from Lourdes on Nov 6, 2023
Dear Evangelia,Thank you for writing a review.we are happy to hear that you liked the location and the breakfast of the hotel!We hope to welcome you again soon in Amsterdam.Best regards,Lourdes Gokoglu

8/10 Good

DARIO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well located property in the museum quarter. Staff very helpful. Perfect for staying in Amsterdam but not staying. Very few perks in the hotel.
Stayed 5 nights in Oct 2023
Response from Marta on Oct 23, 2023
Dear Dario,Thank you for your kind review. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to NH Museum Quarter in the near future. Best regards, Marta

10/10 Excellent

Leon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel on the edge of the museum quarter. Everywhere is walkable and public transport links are great. Lovely views of the canal from the higher floors.
Stayed 3 nights in Oct 2023
Response from Marta on Oct 22, 2023
Dear Leon, Thank you very much for sharing your experiences with us. We look forward to welcoming you again in the future! Kind regards, Marta

4/10 Poor

Andrew

Liked: Cleanliness
Disliked: Property conditions & facilities
The bathroom was very dated and badly scratched sink, cigarette burns on the side by the sink, cracked sealant all along the top of the toilet box. The room needs modernizing and whilst the air con was effective it was very noisy indeed - probably due to its age. My room 220 was close to the lift and noisy with the lift motor, I think the receptionist put me in this room due to me complaining about the 20 mins wait to check in.
Stayed 1 night in Oct 2023
Response from Andrea on Oct 13, 2023
Dear Mr. Andrew,Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We will share your feedback with the departments involved. Kind regards,

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was that we were on the last leg of our vacation and needed to do a load of laundry. Last time we stayed, we were in the same situation and used the washer. This time it was out of order. Everything else was just great.
Stayed 5 nights in Sep 2023
Response from Andrea on Oct 13, 2023
Dear Ms. Karen,Thank you very much for sharing your experiences with us.We are happy to see that you had a nice overall stay. We look forward to welcoming you again in the future!Kind regards,

10/10 Excellent

Shahad

Stayed 4 nights in Sep 2023
Response from FO Team on Oct 7, 2023
Dear Shahad,Thank you very much for sharing your experiences with us.We look forward to welcoming you again in the future!Kind regards,

6/10 Okay

Robin

Liked: Cleanliness
Some disappointments and some good features
Check in was not ideal, the Hotels.com benefits were not acknowledged. Our room was pleasant enough, as was the bed. However, the pillows needed to be bigger, and the bathroom needs refurbishment. The had basin was cracked around the plug hole, for example. On the other hand, the towels were a good size. There is a good laundry that costs nothing, and everything is supplied. The free drink in exchange for not having the room cleaned is a great service. The location is excellent, close to museums, restaurants and the subway. I was a bit critical, but overall the stay was pleasant enough.
Stayed 3 nights in Sep 2023
Response from Andrea on Sep 30, 2023
Dear Robin,Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We will share your feedback with the departments involved. Kind regards,

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location/Comfortable Stay
Have stayed at this hotel about 4 yrs ago. It was great then and was great again. It is a 10-minute walk to the two major museums. It overlooks a beautiful canal, and is a short walk to many restaurants/bars. The morining breakfasts, which was included in our charge, was okay, nothing too fancy. We upgraded to a sixth floor room with large windows overlooking the canal. Would definitely stay at NH Hotel-Museum Quarter again.
Stayed 2 nights in Sep 2023
Response from Andrea on Sep 30, 2023
Dear Mr. Ronald,Thank you very much for sharing your experiences with us.We are happy to see you especially enjoyed our breakfast and the room.We look forward to welcoming you again in the future!Kind regards,

8/10 Good

Kathryn

Travelled with family
Disliked: Amenities
We had a bad experience at the dining area for breakfast. The Asian lady in particular was very rude to us, asking us multiple times what our room number was and we kept repeating it. We weren’t allowed to bring our dog to sit in the dining area (strange for a dog friendly hotel) and were told to sit in the lobby to eat our breakfast. The cleaning person (man) then told us not to sit at the tables in the lobby because he had just cleaned that area. The communication was poor along the staff members. The front staff people were nice and welcoming. The room was OK.
Stayed 3 nights in Sep 2023
Response from Andrea on Sep 27, 2023
Dear Ms. Kathryn,Thank you for taking your time to review your stay with us. We are really sorry to hear about the inconvenience you have experienced. I do like to let you know that the situation has been taken very seriously and discussed with our department involved. In case there is anything we can do to enhance your future stay with us, please feel free to contact us directly.Kind regards,

6/10 Okay

Maureen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location and view - disappointed in details
The location was great and the view was awesome. The hotel room was tired with curtains that did not shut, pillows that had seen their day, no shower curtain - just a liner, plastic shower curtain rings. I would have thought that for the price and location that little details like that could have easily been seen to and fixed with just someone paying attention. Did it make my physical stay any worse - no. Would I stay there again because of those little nuances - no. As an architect that works in the hospitality industry, even older properties can take care of small things like that to show that they care about their property.
Stayed 4 nights in Sep 2023
Response from Andrea on Sep 23, 2023
Dear Mrs. Maureen,First, we want to thank you for your feedback. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We do like to let you know that the situation has been taken very seriously and discussed with our department involved. In case there is anything we can do to enhance your future stay with us, please feel free to contact us directly.We look forward to welcoming you again in the future!Kind regards,

4/10 Poor

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Plumbing removed from bathroom prior to visit. Sewer pipe simply stuffed with toilet paper instead of being professionally capped causing sewer gases to escape into room. Very unpleasant. In addition, used glass bottles and cans stacked on fire hose cabinet in hallway for days until people started stacking them on the floor. Finally some were picked up.
Stayed 4 nights in Sep 2023
Response from FO Team on Sep 18, 2023
Dear Thomas, we are sorry that we didn't met your expectation. We will discuss your feedback internally and try to upgrade our service, once again our sincerely apologies.

8/10 Good

Antonio, Chester Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a laundromat that is available to guests.
Stayed 3 nights in Sep 2023
Response from Team Nh Museum Quarter on Sep 17, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Amy

Stayed 4 nights in Sep 2023
Response from FO Team on Sep 15, 2023
Dear Amy,Thank you for taking time to leave your review, we are happy that you enjoyed your stay with us and we are looking forward to see you again in Amsterdam. Have a great weekends and good luck!Kind regards,

8/10 Good

Yong Phin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is situated within walking distance from both the Van Gogh museum and Rijksmuseum. It is also very close to the Albert Cuypstraat Market. The Metro is also just next to the market. Based on what we were looking for as traveling family of 5, convenience was what we were looking for and we got it with NH Museum Quarter. The rooms themselves were clean although the air con for one of the rooms were not working properly and that did not help with the hot weather outside. Addition to that, had initial problems with key cards for one of the rooms. Had to sort them out a few times with the reception. In the end they got it working. Reception staff were friendly but can’t say much for the bartender. On the whole, the experience with the hotel was pleasant.
Stayed 2 nights in Sep 2023
Response from FO Team on Sep 8, 2023
Dear Yong,Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We will share your feedback with the departments involved. Kind regards

8/10 Good

Anton, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from FO Team on Sep 8, 2023
Dear guest,Thank you so much for your time to score us. We will be more than happy of seeing you again with us!Kind regards,

8/10 Good

Family

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room. Good view on canal side. Great location near museums, grocery stores and restaurants. Decor is a little dated.
Stayed 3 nights in Aug 2023
Response from FO on Aug 22, 2023
Thank you for your review

10/10 Excellent

Ken

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Helpful staff. Clean room.
Response from Nerea on Aug 19, 2023
Dear Ken,Thank you so much for your time to leave us a review. We will be more than happy of seeing you again with us!Kind regards.

8/10 Good

Ann

Travelled with family
Liked: Staff & service
Did like the breakfast and the team working in that area were great. Rooms were not cleaned for most of our stay - and towels were not consistently replenished. Staff at the front desk were not very considerate of my disability- I use a cane. It was only 2 days before I left I realized ( on my own) there was a small lift for wheel chairs to the lobby.
Stayed 4 nights in Jul 2023
Response from Lourdes on Jul 24, 2023
Dear Ann,Thank you for writing a review.We are happy to see you especially enjoyed our breakfast. On the other side, we apologize the hotel did not meet your expectations in the points mentioned. We will share your feedback with our management in order to improve in a future.We hope to welcome you soon back in Amsterdam.best regards,Lourdes

8/10 Good

Ryun

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Nerea on Jul 22, 2023
Thank you for your review

8/10 Good

Stacey, Crestone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is all about location! It's in my favorite area of Amsterdam, close to the market and great places to eat as well as the museums. I didn't like the pillows and wish they would upgrade to feather or less lumpy pillows, and I often had trouble reaching room service, but those are my only complaints.
Stayed 10 nights in Jul 2023
Response from Marta on Jul 19, 2023
Dear Stacey, Thank you for sharing this positive review. We appreciate our location here in Amsterdam just as much as you do. We’re very sorry to hear about recent experience with a room amenities and difficulties to reach a room service and we will try our best to fix these problems. Best regards, Marta

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were wonderful. The staff was amazing. The facility is a five-minute walk from the Rijksmuseum and Van Gogh Museum. My only complaint, though slight, is the distance from the public transportation. Regardless, were I to visit Amsterdam again, I would happily stay at this hotel.
Stayed 2 nights in Jul 2023
Response from Marta on Jul 19, 2023
Dear Patrick, Thank you for taking a moment to share your experience at NH Museum Quarter. We’re glad to hear that you were satisfied with your stay. We look forward to welcoming you back to NH Museum Quarter in the near future!

10/10 Excellent

Nermeen

Liked: Cleanliness, staff & service, property conditions & facilities
A huge thank you for Nerea from the reception team who was responsive on messages before arrival, and was kind, sweet, and professional when we met. She attended to all our special requests with a smile. I love this hotel, not my first or last time there.
Response from Marta on Jul 19, 2023
Dear Nermeen, Thank you for your great review! We’re glad to hear that you were satisfied with yourexperience. We make sure to share this feedback with Nerea to give her the recognition that she deserves. We look forward to welcoming you back again soon

10/10 Excellent

Leesa

Stayed 1 night in Jul 2023
Response from Andrea on Aug 1, 2023
Dear Leesa,Thank you very much for sharing your experiences with us.Kind regards,

6/10 Okay

joshua

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Unpleasantly surprised
I booked this hotel because of its proximity to town. We spend $436 for one night. The pictures made it look modern and clean so we figured we would spurge. The hotel was in a good location, close to everything. The staff was friendly and check in was a breeze. Our room was even ready early. We got to our room and we were a quite dissatisfied. It was old looking and some of the furniture looked very unclean. We took showers after our long day out and there was almost no water pressure and the drain was clogged. We could have dealt with all of that, but at night the air conditioning fan sqeaked all night keepin us up. We couldnt turn it off or else the room would have been too hot. We had an early morning flight with no sleep due to this issue. Thankfully check out was easy and it was only the one night. The real issue is that i feel cheated. I thought i was splurging on a nice hotel for $436, but i got a step above a Best Western.
Stayed 1 night in Jul 2023
Response from Andrea on Jul 11, 2023
Dear Mr. Joshua,First, we want to thank you for your feedback. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We do like to let you know that the situation has been taken very seriously and discussed with our department involved.We look forward to welcoming you again in the future!Kind regards,

10/10 Excellent

adeel

Liked: Cleanliness, property conditions & facilities
Great location. Walking distance to all the attractions. Love window in my room to appreciate canal view. I would definitely come back.
Stayed 3 nights in Jul 2023
Response from Andrea on Jul 9, 2023
Dear Adeel , Thank you so much for your five-star review. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to NH Museum Quarter in the near future. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Nerea on Jul 8, 2023
Thank you so much for your review!Kind regards.

10/10 Excellent

Rock

Liked: Property conditions & facilities
Very convenient to museums, restaurants, cafes, and shops. Great view of the canal across the street.
Stayed 3 nights in Jun 2023
Response from Marta on Jul 7, 2023
Dear Rock , Thank you so much for your five-star review. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to NH Museum Quarter in the near future. Best regards, Marta

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
AMAZING view overlooking the canal. 10 minute walk to Rijksmuseum, grocery store, many things to do. AC was loud, but we were still happy to have it. Staff was kind and made the experience special
Stayed 3 nights in Jun 2023
Response from Marta on Jul 1, 2023
Dear Jessica, Thank you so much for your five-star review. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to NH Museum Quarter in the near future. Best regards, Marta

10/10 Excellent

Chandran

Liked: Cleanliness, staff & service, property conditions & facilities
Great room . Friendly staff. Good wifi
Stayed 3 nights in Jun 2023
Response from Marta on Jul 1, 2023
Dear Chandran, Thank you for taking a moment to share your experience at NH Museum Quarter. Our team is so glad to hear that you enjoyed. We look forward to welcoming you back again soon. Best regards, Marta

10/10 Excellent

Thomas

Stayed 1 night in Jun 2023
Response from Sandi on Jun 19, 2023
Thank you for taking the time to write us about your experience. we hope to see you again.Kind regards