6/10 Okay
Sarah
Travelled with partner
May 8, 2024
Liked: Staff & service, amenities
Our review of this hotel would likely be much higher if we had not booked our room in the basement which we did not realize when we booked (be sure to read carefully). We found the hotel entrance and lobby area to be very nice. We were always greeted by friendly front desk staff and were pleasantly surprised by the free cappuccino marker in the lobby-- a huge bonus for us! There was also a machine with cold water which was great for filling up water bottles, etc. Because of the basement booking, our room was located at the bottom of a truly treacherous spiral staircase-- we are young and active people, but still found the stairs to be very difficult. The room was well decorated and clean, though the bathroom was tiny. Our biggest issue is that the room smelled of musty basement and had a damp feel with little natural light. The mini split system in the room was controlled by the front desk and the windows to the room were locked, which meant there was no air circulation at all in the room, unless the mini split was turned on by the front desk. We requested the front desk turn the air on several times and they were not able to do that. My advice is that you will have a very good experience at this hotel as long as you book an upper level room!!
Sarah
Stayed 3 nights in May 2024