544 El Geish Road, Sidi Bishr, Alexandria, Beheira
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Not the cleanest, not the best service, way too overpriced overall
Giana
Stayed 15 nights in Dec 2023
2/10 Terrible
Alsadig
Dec 25, 2023
Alsadig
Stayed 1 night in Dec 2023
Response from Mariana Shukry on Jan 9, 2024
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Please accept our sincere apologies for any inconvenience that caused you. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Shame to have the Hilton logo on this property! Extremely dissatisfied, room and facilities were filthy! Staff is not professional and they spy on their guests! I felt unsafe and I would not recommend this establishment!
Kyrilous
Response from Mariana Shukry on Jan 9, 2024
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Please accept our sincere apologies for any inconvenience that caused you. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Please accept our sincere apologies for any inconvenience that caused you. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
8/10 Good
Lisa
Dec 16, 2023
Lisa
Stayed 2 nights in Dec 2023
Response from Mariana Shukry on Jan 9, 2024
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Please accept our sincere apologies for any inconvenience that caused you. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Updated property outside the fray of downtown. Very easy and quick checkin. Great dining options. Very accommodating and professional staff. Would definitely recommend.
liane
Stayed 2 nights in Nov 2023
Response from Mariana Shukry on Nov 14, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Place supper clean , nice staff, they do their best to make your stay comfortable, decently I will come back and recommend , also the lobby supper nice food assumes.
yasser
Stayed 5 nights in Oct 2023
Response from Mariana Shukry on Nov 5, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
2/10 Terrible
Ayad
Travelled with family
Oct 29, 2023
Our rooms stunk of smoke . It was horrible .
Ayad
Stayed 2 nights in Oct 2023
Response from Mariana Shukry on Nov 5, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Please accept our sincere apologies for any inconvenience that caused you. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Great, safe, clean hotel. Has its own beach. Food options are excellent, both Arabic and European options.
Katie
Stayed 3 nights in Oct 2023
Response from Mariana Shukry on Nov 5, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
This resort is like a little jewel by the beach. Compared to what is around it is WAY BETTER.
The staff makes a great difference with their details and concern for guests. Bfast is really good and Santorini
is outstanding.
Maria
Stayed 2 nights in Sep 2023
Response from Mariana Shukry on Nov 5, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
10/10 Excellent
Hisham
Travelled with family
Aug 13, 2023
Liked: Cleanliness, staff & service
The staff are absolutely impeccable they are driven to great service and making sure the customer is happy. Always GENUINELY asking if the experience could be better. Staff were amazing. The property itself is a bit old and there Are taxi drivers around the property ready to take advantage and over-charge tourists! Make sure you only use Uber in Alexandria. You will be guaranteed an air-conditioned car for CHEAPER than the yellow and black cabs.
Hisham
Stayed 12 nights in Jul 2023
Response from Mariana Shukry on Aug 14, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
This is a beautiful hotel with a lovely view and exceptional staff throughout. The amenities are top notch to make your stay as comfortable as possible.
I will definitely be staying here again the next time I visit.
Katherine
Stayed 1 night in Jul 2023
Response from Mariana Shukry on Aug 1, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
6/10 Okay
Husam
Travelled with family
Jul 21, 2023
Husam
Stayed 4 nights in Jul 2023
Response from Mariana Shukry on Aug 1, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
2/10 Terrible
ayman
Travelled with group
Jul 19, 2023
Do yourself a favor and never stay here. First when I went to check in they had me wait in lobby for over 3 hours. I was understanding because I’m partially to blame Checked in two days late to reservation which are absolutely not refundable. Had to wait for a person name Ahmed to check me in guessing is the manager of hotel reception. My stay was from the 13-19 asked them to change it to 14-20 they inform me not possible then they proceeded to downgrade my room cause apparently my room is booked (smh). Next day I try to explore but realize need to exchange currency ask the reception who inform me about an bank atm in lobby which kinda hidden I’m guessing for privacy. I insert $480 and the machine take all my money not returning a dime or receipt. Spoke to the front desk hoping they would be able to help who make me wait an hour to see a manger and the manager tells me the machine is out of service “did you not see the sign “ told him there is no sign he checks and the sign is on top of atm manger reposts sign and tells me to call the bank and speak to them. I explain to the manager I don’t have a eqyptian number and the call won’t go through. After refusing to help me any further I leave to try to enjoy the rest of my vacation. Came back to to hotel and see a guest arguing with reception about my same problem i check to see if the out of service was removed. Sign removed and not even on top of atm. Returned to my room and my dress shoes are gone ( I’m only here for wedding).
ayman
Stayed 7 nights in Jul 2023
Response from Mariana Shukry on Aug 1, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Please accept our sincere apologies for any inconvenience that caused you during your stay. We have addressed them to the concerned head of departments for their prompt action in eliminating any future occurrences.Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Good hotel close to everything excellent service , friendly people but the area noisy and the hotel little bit old .
Maha
Stayed 7 nights in Jun 2023
Response from Mariana Shukry on Aug 1, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Excellent location, private beach with shuttle to beach as very busy road the cross. I would highly recommend this hotel, food was excellent quality..
John
Stayed 4 nights in Jun 2023
Response from Mariana Shukry on Aug 1, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
6/10 Okay
Rihab
Jun 20, 2023
Rihab
Stayed 1 night in Jun 2023
Response from Mariana Shukry on Jun 26, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
10/10 Excellent
IBRAHIM
Jun 17, 2023
IBRAHIM
Stayed 1 night in Jun 2023
Response from Mariana Shukry on Aug 1, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
10/10 Excellent
Zulfiqar
Jun 10, 2023
Zulfiqar
Stayed 7 nights in Jun 2023
Response from Mariana Shukry on Aug 1, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
The hotel is very good, the beach is excellent, Ahmed the beach lifeguard was doing great job, everyone was doing very good job, they are kind, helpful and polite.
Mohamed
Stayed 4 nights in May 2023
Response from Mariana Shukry on Jun 12, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Hotel was lovely, service fab, surrounding area is very run down and noisy which meant sleep was often disturbed. No fault of the hotel though
Abigail
Stayed 4 nights in May 2023
Response from Mariana Shukry on Jun 12, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Bit dated but great location. Excellent private beach. Very helpful & pleasant crew.
Aamir
Stayed 4 nights in May 2023
Response from Mariana Shukry on Jun 12, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Very clean and friendly staff. Cleaning lady was exceptional
Reda M.
Stayed 14 nights in Apr 2023
Response from Mariana Shukry on Jun 12, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
10/10 Excellent
harold
Travelled with family
May 8, 2023
Liked: Property conditions & facilities
Hotel has private beach,they take you from the hotel to the beach on shuttle.
harold
Stayed 1 night in May 2023
Response from Mariana Shukry on Jun 12, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Check in went fast and exactly as booked or even netter View than Booked with a valet service . Extra bed was provided for no extra cost as all rooms in the Hotel are equipped with 2 beds as standard
Muhammed
Stayed 1 night in Apr 2023
Response from Mariana Shukry on Jun 12, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Transportation is excellent and safe, the hotel staff are so friendly and the hotel is clean and comfortable
Gamal
Stayed 3 nights in Apr 2023
Response from Mariana Shukry on Jun 12, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
My sister and I visited Alexandria for 3 days and stayed in the Hilton. This hotel is amazing. Rooms are emmaculent, breakfast was amazing. We visited the Infinity Spa. Sraff curtioua and helpful. I would recommend this hotel for sure. 9/10.
Afroza
Stayed 3 nights in Feb 2023
Response from Mariana Shukry on Feb 20, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our expedia page. It gives us great pleasure to host you at our hotel and happy to know that all our hotel services and quality exceeded your expectations. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
We stayed at the Hilton for 17 days. Mai who cleaned our rooms and Mina at La Gourmande were sweet, caring and funny. All staff were wonderful and gave a little extra. Loved the Christmas concert by a school and the lovely Christmas music everyday. Would be nice if there was a store inside where we could by candy bars, chips.
Tom
Stayed 14 nights in Dec 2022
Response from Mariana Shukry on Jan 29, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our expedia page. It gives us great pleasure to host you at our hotel and happy to know that all our hotel services and quality exceeded your expectations. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Overall it was a great experience. The location, service, cleanliness except one aspect (see below), friendliness and helpfulness of the staff were outstanding. The shuttle to go to the private beach across the street was a fantastic touch considering how busy the road is. Only one thing was missing. The bed while comfortable and clean otherwise did not have a top sheet between the bottom sheet and the comforter. We prefer not to be in contact with the comforter so that was the only complain.
Verified traveller
Stayed 1 night in Dec 2022
Response from Mariana Shukry on Jan 29, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our expedia page. It gives us great pleasure to host you at our hotel and happy to know that all our hotel services and quality exceeded your expectations. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Good, clean and has best view of Mediterranean Sea
kazim
Response from Mariana Shukry on Jan 29, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our expedia page. It gives us great pleasure to host you at our hotel and happy to know that all our hotel services and quality exceeded your expectations. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
The staff definitely made the experience great, from the front door to reception, restaurants and bars, everyone super friendly.
Nelson
Response from Mariana Shukry on Jan 29, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our expedia page. It gives us great pleasure to host you at our hotel and happy to know that all our hotel services and quality exceeded your expectations. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our expedia page. It gives us great pleasure to host you at our hotel and happy to know that all our hotel services and quality exceeded your expectations. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
Cleanliness , helpful staff
Steam room not working
Basel
Stayed 3 nights in Dec 2022
Response from Mariana Shukry on Jan 29, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our expedia page. It gives us great pleasure to host you at our hotel and happy to know that all our hotel services and quality exceeded your expectations. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
6/10 Okay
Peter
Business traveller
Nov 27, 2022
Liked: Cleanliness, staff & service, room comfort
Peter
Stayed 2 nights in Oct 2022
Response from Mariana Shukry on Nov 5, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our Expedia.com page. It gives us great pleasure to host you at our hotel. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
The hotel is super clean.
Breakfast was fresh and hand made infront of you.
Hotel cru are friendly
MICHELINE
Stayed 1 night in Oct 2022
Response from Mariana Shukry on Feb 20, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our expedia page. It gives us great pleasure to host you at our hotel and happy to know that all our hotel services and quality exceeded your expectations. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM
8/10 Good
Alnashir
Travelled with group
Oct 8, 2022
Liked: Cleanliness, staff & service
Great location. Excellent staff. Rooms could do with upgrading.
Alnashir
Stayed 1 night in Oct 2022
Response from Mariana Shukry on Feb 20, 2023
Our Dear valued guest, Thank you very much for sparing the time and sharing your comment at our expedia page. It gives us great pleasure to host you at our hotel and happy to know that all our hotel services and quality exceeded your expectations. Looking forward to welcoming you back at your soonest. Sincerely, Mariana Shukry Personal Assistant to GM