Bilbao Bay Waterpark Vacations

Great hotel for location, at the Intermodal bus station. Rooms fabulous, but lack of conditioner and hand/body lotion. Check-in elaborate and took the longest time out of all the hotels we stayed in .

The staff were wonderful and one of the highlights of our stay. Everyone was incredibly friendly and helpful, offering great recommendations for places to visit after we checked out. Service at both check-in and dinner was excellent. This is a small boutique hotel surrounded by quiet forests and farmland, making it a peaceful place to relax. The architecture and decor are beautiful and thoughtfully done, giving the hotel a unique character. We were happy to support such kind people who clearly take pride in what they do. They have created a special place and are doing a fantastic job.

The hotel is very well located near to the Guggenheim and the landing for the boat trips. A short walk from the Metro/ airport bus (15mins at a steady pace) The hotel itself was very comfortable, clean and had an excellent range of facilities. Would definitely stay again.

One front of house staff was rude and lied about the spa being closed when it was not—not sure if it was because I’m a woman or because I brought my service dog. Either way he obviously did not want me to use it. We actually had booked the hotel specifically for the spa and were hoping to use other Axel Hotels in the future. Never again will we stay at an Axel Hotel. WORST SERVICE EVER!

Best hotel in Bilbao!

Best hotel in Bilbao!

First off, Ruben and Nancy were the absolute highlight. They made our honeymoon feel so welcoming. Both did everything to accommodate any request we had. I looked forward to seeing them both throughout the day. If I could give them both a 100/10 I would. Also Klayton at the pool bar was so great and helpful for a relaxing early afternoon. The Palacio is beautiful, perfect location, immaculately up-kept and clean. The food is also fantastic. We had spent the first 3 days of our trip running around and needed a respite and this was the place to do it. Easy into Bilbao but don’t sleep on the surrounding area, which is lovely. You will never regret booking a perfectly priced stay. From check in to check out it felt like our home away from home. Can’t wait to come back for another special trip!

The hotel is just OKAY! Staff were helpful and attentive but the property could use a ton of TLC… the room felt used and abused. The rooftop has a nice view but don’t dine in the restaurant. The food was mediocre at best. We stayed hungry and had to order room service.