Virginia Beach All inclusive Vacations

Room was not ready upon arrival. Could not check in until after 5 pm, even though I did a pre check in and it stated that the room was ready. Staff said they would contact me when it was ready but I had to go back in and see was it ready.

Parking costs $30 e xtra per night, and it's outdoors or the top floor of the garage. We stayed one night before Labor Day, speak pricing was probably in place. Had a lovely bartender named Michael. Attended a wedding and the food was not good.

I was so excited to stay here, initially. The pictures online were absolutely beautiful. When we arrived, the check in process was quick. However, I was told they needed to add two holds of $50 since I stayed for two nights. I have never heard that before. usually, its a flat fee and not based on how many nights you stay. Weird. When I got into the room, the first thing I did was pull the curtains back and was greeted with dead flies and I'm assuming bird... stuff on the window. We had family stop by to greet us and they went to look at our view through the window, and it was plain embarrassing all of that on the window. I wanted to use the spa amenities but the staff member I inquired through as rude and there for I did not try any of it. Just rubbed me the wrong way. I took my niece for a walk to see the lake and the entire trail had geese poop throughout whole thing. I know they cannot help what nature does but the concrete trail can at least be power washed occasionally. Our phones had a hard time keeping a signal when not connected to their wifi. The tv would show crazy wiggly signal when we tried watching movies. We won't return for another stay but I guess it could have been worse

Like to book for same time next year, could yall make it happen

The location was perfect. However, many of the aspects of the hotel was poor. The hotel was dated and it showed throughout. From the beginning we experienced a very slow check-in process; more than likely due to the outdated computer system and software. The rooms also reflected the age of the hotel. From old furniture, to rusty pipes to not having telephones in the rooms (which would allow visitors to contact front desk, make calls or order from restaurant). Cleanliness was almost non-existent. We had to switch rooms three time due to bad smell in rooms(s), dirty, stained and dated furniture, unclean kitchenette appliances and outdated bathrooms and technology. Lack of soundproofing resulted in noisy neighbors and hallways. Manager was not available and after eventually contacting by email, reply deflected our issues and offered no help or compesation or reimbursement.