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Reviews of Super 8 by Wyndham Portland ME

2 out of 5
Super 8 by Wyndham Portland ME
208 Larrabee Rd, Westbrook, ME

Reviews

6.2
Rating 10 - Excellent. 179 out of 1010 reviews" "
Rating 8 - Good. 238 out of 1010 reviews" "
Rating 6 - Okay. 218 out of 1010 reviews" "
Rating 4 - Poor. 183 out of 1010 reviews" "
Rating 2 - Terrible. 192 out of 1010 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Stacey, Camillus

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
place looks decent online but seems to be a landing spot for homeless / transient population - defineatly long term living happening there.
Stayed 1 night in May 2024

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The clerks checked someone into my room when we were staying there. On top of that, they wouldn’t refund me my hotel fees because they claim I did a no show when they gave my room away. I didn’t get my personal belongings or anything back. Very unprofessional and run down. I wouldn’t leave a piece of livestock in these rooms.
Stayed 3 nights in May 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful
Stayed 1 night in May 2024

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are excellent, very helpful. Convenient location.
Stayed 1 night in May 2024

2/10 Terrible

Dean

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dingy. Staff looked messed up. Overbooked. No help. Stay Away.
Stayed 1 night in May 2024

2/10 Terrible

Kurt

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Thought about losing the 260 for 2 nights and going somewhere else but toughed it out. Would not stay ever again.
Stayed 2 nights in May 2024

2/10 Terrible

Lisa

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
My room on the second floor was clean (sheets, towels, and plenty of hot water); however the room floor was creaky and there was a lingering odor of unpleasantness. The entire place found use a serious remodel. I will not stay here ever again. .
Stayed 1 night in May 2024

2/10 Terrible

Edward

Travelled with group
Disliked: Amenities
The rooms and mattress were awful..one of the rooms had blood on the bathroom walls...3 times three different rooms ..no breakfast left in the morning...staff was eating though ..place was filthy. Won't recommend it to anyone...learned a valuable lesson....
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly front desk staff
Stayed 1 night in May 2024

6/10 Okay

Kyra

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
The rooms were a bit musty and not as clean but it was to be expected given the price range we wanted to stay in. It’s convenient driving wise and has a few malls in the area. 15-20 mins away from old port. The staff was friendly and it’s a pretty quiet motel overall. The continental breakfast was decent. Mostly bagels, oatmeal, coffee, cold cereal, a few pastries, juice, yogurt, etc. no hot continental breakfast offered here. It’s good for an easy quick stay if you’re looking for somewhere cheap to enjoy Portland Maine and isn’t extremely nit picky about cleanliness. The pool is out of order at this location.
Stayed 2 nights in May 2024
Response from Mitch on May 13, 2024
Thank you for your response. We are trying to bring this hotel back to what it should be. It has been a challenge, but I must say that I am very proud of my staff and the hard efforts they are doing to make us a better hotel again. Sorry about the pool . It has been down since COVID. Not sure what is going to happen with that down the road;. Again thank you

2/10 Terrible

william, West Whately

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't likely anything about this hotel. Entrance door's were broken so that you could only go out them. Carpets were filthy. Pool was out of service. I got locked out of my room and had to go through 2 additional key cards before I could get into my room. The so called breakfast was tiney and disgusting. This place should be torn down.
Stayed 2 nights in May 2024
Response from Mitch on May 6, 2024
Sir, I apologize for your stay here not being what you wanted. I have just come on board here as of about 3ish weeks and trying to make differences to please our guest and hold our standards back up high. Again I do apologize and hope you will give us another try down the road.

2/10 Terrible

james

Stayed 1 night in May 2024

6/10 Okay

Patricia, Belfast

The carpet was disgusting, and I didn't want to walk on it. The check-in process was too long. However, a room for a one-night stay was more affordable than other motels in the area. There were homeless people living in the back of the property—a family living out of a tractor-trailer hitch.
Stayed 1 night in Apr 2024
Response from Mitch on May 2, 2024
I am sorry your stay was not what you were expecting. I have been here 3 1/2 weeks and I am trying to get things cleaned up. Hopefully you will give us another try down the road. Again my apologies

2/10 Terrible

Colleen

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was horriabe , no pool as stayed , no refrigerator in room as stayed , homeless people , smelled like pee . Barking dogs . Worst hotel ever .
Stayed 1 night in Apr 2024
Response from Mitch on May 2, 2024
I am sorry your stay was not as expected. I am trying to get this cleaned up and hopefully you will give another try to make things better. Again my apologies

10/10 Excellent

CRAIG

Stayed 1 night in Mar 2024

2/10 Terrible

Mokhalad

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mitch on Apr 28, 2024
I do apologize for your stay not being what you had hoped. If you could share with me some of the things that were wrong I will do my best to fix them. Again I am so sorry.

10/10 Excellent

tony

Stayed 2 nights in Apr 2024

8/10 Good

Genera

Liked: Staff & service
Stayed 5 nights in Apr 2024
Response from Mitch on Apr 28, 2024
Thank you so much for your review. It pleased me so much that my staff made your response what it was. Please come see us again soon.

8/10 Good

Allison

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Mitch on Apr 22, 2024
Thank you so much for our Review. It is nice to see these come through, especially after only being her 2 weeks and getting a lot of changes done. It is nice to see the reviews turn around also. We look forward to seeing you again. Thank you Sincerely, Mikel Davis General Manager Super 8 Westbrook

2/10 Terrible

Debbie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Booked a non smoking room. Had to sign a waiver to say we would not smoke in the room, which was ironic as the room reeked of cigarette smoke. I had to go out and buy room deodorizing spray. The hallway also reeked of cigarette smoke.
Stayed 1 night in Apr 2024
Response from Mitch on Apr 16, 2024
I am sorry for the inconvenience you experienced while you stayed with us. As the new Operations Manager I will address my staff and can only hope you would give us another chance. We are going through some changes for the better and hope you get the chance to visit and see them next time.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mitch on Apr 11, 2024
Good morning, I would like to tell you how it made my day to come in and see an excellent review from you. I am the new Operations manager here at Super 8 and in just my first week, this makes me know that my staff is doing everything they should to make our guest happy. Thank you. We look forward to seeing you again. Sincerely, Operations Manager Super 8

4/10 Poor

Pamela, Jupiter

Disliked: Property conditions & facilities
It was noisy, people knocking on my door in the middle of the night, outside doors not secured, carpet in the hallways are a trip hazard, rubber on stairs is coming apart in places creating a trip hazard, there is mold around the tub, and the tub could use a grab bar (even a suction cup type bar would suffice).
Stayed 4 nights in Apr 2024
Response from Mitch on Apr 16, 2024
I apologize for the trouble you had while staying with us. As I am the new Operations manager, I will address these issues with my staff and hope you would give us another chance.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and fast check-in with helpful and cheerful check-in staff. Lots of parking even tho' No Vacancy. Vending machines available. Room windows open (a necessity for me these days).
Stayed 1 night in Apr 2024
Response from Jason R. Gerard - Regional Director of Operations on Apr 7, 2024
Thank you so much for sharing your experience with us. We appreciate it. Safe Travels

2/10 Terrible

Robert

Stayed 1 night in Apr 2024
Response from Mitch on Apr 28, 2024
I am very sorry your stay with us was not an enjoyable one. If you can please let me know where we can improve I would love to change your response to a 5 the next time. Thank you

2/10 Terrible

Geoff

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is infested with bed bugs. The hallways and common areas smelled of smoke which we believe is due to the habits of the staff. The smoke smell travelled into our room on several occasions. The sounds of the rooms above and in the hallways could be clearly heard from inside our room.
Stayed 3 nights in Mar 2024
Response from Jason R. Gerard - Regional Director of Operations. on Mar 27, 2024
Thank you for sharing your recent experience with us. There are no bed bugs in this building, the property has been clear by an outside pest control contractor. I apologize that your experience did not meet your expectation.

6/10 Okay

James, Berlin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there merely hours because of an early flight the next morn. For that purpose, it worked. However,there is a drop ceiling in the bathroom which creeped out my significant other. And, one of those panels showed evidence of an H2O stain. There were chips taken out of the toilet lid, the dresser and the desk. The bed sagged significantly on the right side. The person at the front desk checking me in was talking to her co-worker nearly the entire time, like I was not there.She told me it was a no smoking facility. Either that is not enforced or it was a smoking property for years and the smell remains, but it smelle A LOT of marinuana and tobacco.
Stayed 1 night in Mar 2024
Response from Jason R. Gerard - Regional Director of Operations on Mar 24, 2024
Thank you so much for your feedback. We really appreciate it. We are sorry that your experience did not meet your expectations. Safe Travels.

4/10 Poor

Albert

Disliked: Staff & service, property conditions & facilities
There is no microwave or mini fridge in the room and even after prepaying need a credit card for them to do a $100 dollar hold until after housekeeping has checked the room
Stayed 1 night in Mar 2024
Response from Jason R. Gerard - Regional Director of Operations on Mar 18, 2024
Thank you so much for your feedback. Credit cards are required for check as with most hotels and motels. I am sorry if there was confusion on that. Thak you again. Safe Travels.

10/10 Excellent

Jashandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jason R. Gerard - Regional Director of Operations on Mar 15, 2024
Thank you so much for your high marks about your recent experience with us. We really appreciate it. Safe Travels

2/10 Terrible

Michael

Stayed 1 night in Mar 2024
Response from Jason R. Gerard - Regional Director of Operations on Apr 3, 2024
I am sorry that you are feeling this way about your experience. We would love to learn more. Safe Travels

2/10 Terrible

Julianne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I went in the room it was smelly and there was something on it that the cleaner could not get off. I would not recommend them at all. When I tried to cancel after being there for 10mins the front desk girl Emma said it wouldnt be a problem but then she called her manager said I couldnt cancel. Very unsatisfied.
Stayed 1 night in Mar 2024
Response from Jason R. Gerard - Regional Director of Operations on Mar 12, 2024
Thank you for sharing your recent experience with us. I am sorry that your experience did not meet your expectations. I have shared your comments with the property leadership for review. Safe Travels.

10/10 Excellent

Kern

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was ok
Stayed 1 night in Feb 2024
Response from Jason R. Gerard - Regional Director of Operations on Feb 26, 2024
Thank you so much for taking the time to rate your recent experience with. We would always love to learn more about your experience. Thank you again, and safe travels.

2/10 Terrible

Allyssa

Stayed 1 night in Feb 2024
Response from Jason R. Gerard - Regional Director of Operations on Feb 26, 2024
Thank you for rating your recent experience with us. I am sorry that your experience did not meet your expectations. We would love to learn more. Safe Travels

8/10 Good

Melissa

Travelled with family, Travelled with pets
Our first room had a very unsafe door, easily accessible with a card to the latch as someone broke the door jam but front desk quickly got us into another room
Stayed 1 night in Feb 2024
Response from Jason R. Gerard - Regional Director of Operations on Feb 26, 2024
Thank you so much for sharing your recent experience with us. I am so sorry about your experience with the door. I have shared your comments with property Maintenance. Safe Travels

10/10 Excellent

Ranieri, Ayer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jason R. Gerard - Regional Director of Operations on Feb 14, 2024
Thank you so much for rating your recent experience with us. We really appreciate you. Safe Travels.

10/10 Excellent

owen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice lobby with good people. Rooms very clean and quite
Stayed 1 night in Dec 2023
Response from Jason R. Gerard - Regional Director of Operations on Feb 13, 2024
We are glad to hear that you enjoyed your experience with us. Please visit again soon. Safe Travels

10/10 Excellent

Henock

Stayed 4 nights in Dec 2023
Response from Jason R. Gerard - Regional Director of Operations. on Feb 1, 2024
Thank you for taking the time to review your experience. Please visit again soon.

10/10 Excellent

Henock

Stayed 4 nights in Dec 2023
Response from CJ Patel on Dec 25, 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

CRAIG

Stayed 1 night in Dec 2023
Response from CJ Patel on Dec 22, 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jason R. Gerard - Regional Director of Operations on Feb 5, 2024
Thank you so much for choosing to stay with us. We appreciate your taking the time to rate your experience. Safe Travels.

8/10 Good

Kevin

Stayed 1 night in Dec 2023
Response from CJ Patel on Dec 18, 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m not a negative person. Usually look on the bright side of things … but oh boy. I think this hotel also houses permanent occupants, or so it seemed when walking to the room. The floor was dirty and smelly. We purchased a sachet kind of thing and sprinkled it in our room. The box springs were filthy … god only knows what those stains were.
Response from Jason R. Gerard - Regional Director of Operations on Feb 13, 2024
Thank you so much for sharing your recent experience with us. I am sorry that your experience did not meet your expectations. Safe Travels

8/10 Good

Lawrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff the surprise of no fridge or microwave in some rooms.
Response from Jason R. Gerard - Regional Director of Operations on Feb 13, 2024
Thank you for sharing your recent experience with us. We appreciate you. Visit again soon. Safe Travels.

8/10 Good

Janet

Stayed 1 night in Nov 2023
Response from CJ Patel on Dec 22, 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from CJ Patel on Dec 4, 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Jenry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Nov 2023
Response from CJ Patel on Dec 4, 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Jar Jane

Travelled with family and small children, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Along the highway
Stayed 2 nights in Nov 2023
Response from CJ Patel on Dec 4, 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Poor

Edwin

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
At least the rooms were pretty clean but of course no cleaning service. TV never worked. Pool completely out of commission and been so for months. hall carpeting very dirty. bathroom door was splintered and broken (Rm 143) Walls paper thin and people talking, arguing late into night. Whiff of marijuana as walked down the hall. Must have been at least 3 dogs on the floor & they all barked. It seems the property has been taken over as low income long term housing or homeless shelter. Won’t be back!!!!
Stayed 3 nights in Nov 2023
Response from CJ Patel on Nov 27, 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Ester, Warwick

Disliked: Property conditions & facilities
Rugs durtie, smell like cigarrettes all the place even non smoking room
Stayed 1 night in Nov 2023
Response from CJ Patel on Nov 27, 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The manager who was manning the desk when I checked in. I found him professional, engaging and very helpful. Thanks!
Stayed 1 night in Oct 2023
Response from CJ Patel on Nov 19, 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

2/10 Terrible

Kristi, Saco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
S
Stayed 2 nights in Nov 2023
Response from CJ Patel on Nov 16, 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.