Dear Dattatraya,thank you very much for your feedback, great to see that you liked us :)Kind regards,Mark HuberGeneral Manager

Dear Dominic,thank you for your feedback! We are glad to hear that you enjoyed your stay and found the breakfast to be great value. We apologize for the stains on the carpet and curtain, we will address this with our housekeeping team to ensure a higher level of cleanliness. We also apologize for the noise from the construction on the main road, and appreciate your suggestion of ear protection. We are pleased to hear that our staff were lovely and helpful during your stay, that's why are we here :). We hope to welcome you back in the future for an even better experience.Warm regards,Mark HuberGeneral Manager

Dear Singkit,thank you very much for your visit and for your nice feedback. I am happy to see that you have enjoyed your stay and hope we may be able to welcome you back, soon!Kind regards,Mark HuberGeneral Manager

Dear Charlotte,thank you for taking the time to review your stay at our the niu Hotel Franz. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed your stay. My Team and I are looking forward to welcoming you back as a guest hopefully soon.Best regards,Mark HuberGeneral Manager

Dear Yaniv,thank you for your great feedback! Hope to be able to welcome you back, soon.Kind regards,Mark HuberGeneral Manager

Dear Colin,thank you very much for your detailed review on your recent stay with us. I am happy to see that you liked us so much.Hope to see you again, soon!Kind regards,Mark HuberGeneral Manager

Dear Zoe,thank you for your great review, very appreciate it!I hope we may be able to welcome you back, soon!Kind regards,Mark HuberGeneral Manager

Dear Callum,thank you for your rating, I am happy to see.Warm regards,Mark HuberGeneral Manager

Dear Laszlo,thank you very much for your visit and your nice comment on it. Great to see :)Hope to see you back, soon!Kind regards,Mark HuberGeneral Manager

Dear Sam, thanks for your 5/5 :)Hope to see you again, soon!Best regards,Mark HuberGeneral Manager

Dear guest,Thank you very much for your positive review and your feedback about our location, concept, and service. We are glad that you enjoyed your stay with us.Regarding the cleanliness of the carpet, we would like to apologize if your expectations were not met. We take your feedback seriously and will ensure that our cleaning teams take appropriate measures to improve the cleanliness of our rooms.Furthermore, we would like to assure you that registering your dog is done for safety reasons and to protect the animal. We want to make sure that your dog - upon the cleaning - does not leave the room unsupervised and roam alone in the hotel premises. We understand that this may be inconvenient for some guests, but it is our responsibility to ensure the safety of our guests, their pet and also our employees.We hope that this clarification finds your understanding, and we thank you once again for your review. We look forward to welcoming you back soon.Best regards,Mark HuberGeneral Manager

Dear Isaias,thank you for your nice feedback!Warm regards,Mark HuberGeneral Manager

Dear Valeriya, thank you for your excellent review! We're delighted to hear that you enjoyed your stay with us. It's great to know that you found the room to be quiet and warm, and that you also enjoyed our delicious breakfast. We take pride in maintaining the cleanliness, condition, and amenities of our building, so it's wonderful to hear that you appreciated them. Our staff is dedicated to providing top-notch service, so it's gratifying to receive your positive feedback. We hope to welcome you back soon!cheers,Mark HuberGeneral Manager

Dear Jannica,thank you very much for your ratin, 5/5! Much appreciated!Hopefully we may host you in the future, as well.Kind regards,Mark HuberGeneral Manager

Dear Maria,thank you for bringing your concerns to our attention. I apologize for the inconvenience you experienced during your stay.We understand that cleanliness is of utmost importance, and we apologize if your room was not up to the standards you expected. We will address this issue with our housekeeping team to ensure that such lapses do not occur in the future. We sincerely apologize for any rudeness you encountered from our staff. We pride ourselves on providing excellent customer service, and it is disappointing to hear that we fell short of your expectations. We will certainly address this matter with our team to ensure that our guests receive the warm and friendly service that they deserve.Thank you for bringing these matters to our attention, as it helps us improve and provide a better experience for our guests. If there is anything else we can do to make up for the inconveniences you faced, please do not hesitate to let us know.Thank you for choosing our hotel, and we hope to have the opportunity to restore your faith in our services in the future.Sincerely, Mark HuberGeneral Manager

Dear Tess,Thank you very much for your visit and for taking the time to review your stay at the niu Franz. We do appreciate ratings as well as written feedback from our guests as it helps us improve our continuous efforts for the best service possible. Your opinion matters to us. I do acknowledge, however, that there is still “room for improvement”. Please be assured, that your feedback will be addressed and discussed within our team and that we will try our best to improve in this area even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards,Mark HuberGeneral Manager

Dear Suzanne,great! That's what I like to read! Thank you very much for your visit and for sharing your experience. We have your goal when you like our the niu Franz as we do. I will forward your feedback to my colleagues, your satisfaction is the best motivation for us.I trully hope that we may be able to welcome you in the near future.Best wishes,Mark HuberGeneral Manager

Dear Katlego,thank you very much for your visit and for sharing your experience. I am happy to see that - all in all - you had a pleasant stay. Thank you also for your suggestions, I will discuss them with my team. Please note, we have chairs in our deluxe rooms, however, these are in the cleaning at the moment, I am sorry for the inconvenience.I hope we may be able to welcome you back, soon, though.Kind regards,Mark HuberGeneral Manager

Dear Atanska,Thank you very much for your review.We regret that you were not satisfied with our staff. We will forward your comment internally.Hopefully you will come and visit us again.

Dear Tilia,thank you for taking the time for a review. Come and visit us again soon. We look forward to you!

Dear Guest,thank you so much for your positive review. We are more than happy, that you enjoyed your stay to 100 %! Your praise is the best reward for our team as we all work hard day by day to meet your expectations. We hope to see you soon again.

Dear Ashley,it is nice to read that you felt comfortable with us. Many Thanks! We are also looking forward to welcoming you as a guest again.

Dear Nicholas,thank you so much for your positive review. We are more than happy, that you enjoyed your stay to 100 %! Your praise is the best reward for our team as we all work hard day by day to meet your expectations. We hope to see you soon again.

Dear Yordanka,it is nice to read that you felt comfortable with us. Many Thanks! We are also looking forward to welcoming you as a guest again.

Dear CezarThank you for your great review. It is a pleasure to know that you enjoyed your stay with us and that you were also satisfied with the service provided by our staff. We work every day to ensure that every guest feels comfortable with us.We hope to see you again with us. Best regards,Your team of the niu Franz

Dear Vanessa,it is nice to read that you felt comfortable with us. Many Thanks! We are looking forward to welcoming you as a guest again.

Dear Chau Phoung,thank you for taking the time for a review. It would be a pleasure to welcome you again as our guest.

Dear guest,Thanks for leaving a review.We are pleased that you found our hotel nice and clean and you enjoyed the breakfast as well. Your criticism regarding our staff will be discussed with the team as we aim for a great service for all. We sincerely apologize for the inconvenience.Hopefully we will have the chance to welcome you back in the future.With best regardsYour the niu Franz Wien team

Dear Liam,thank you for your great review. We are happy to read that you enjoyed your stay with us. Come and visit us again soon. We look forward to you!

Dear Campbell,thank you so much for your positive review. We are more than happy, that you enjoyed your stay to 100 %! Your praise is the best reward for our team as we all work hard day by day to meet your expectations. We would have loved to know what you liked most.We hope to see you soon again.Best regards,Your team of #theniuFranz

Dear Jemimah,Thank you for your positive feedback and the kind words. We are very happy that you were satisfied with us and hope to see you again very soon.#theniuFranz

Dear Ruth,thank you for your nice words, it is really great to hear that you liked us!Hope to see you back, soon!Kind regards,Mark HuberGeneral Manager

Dear Tamer,Thank you for your review. We regret that you were not completely satisfied with our service and we apologize for the inconvenience. We will forward your comment internally. Our concept includes a 24/7 bar, so we do not have a minibar or kettle in the room. We are sorry if this did not meet your requirements.Hopefully you will come and visit us again. Kind regards,Your team the niu Franz

Dear Shulamit, thank you so much for this excellent rating. We are happy, that you liked your stay and hope to welcome you back again soon.Kind regards from Vienna,#theniuFranz

Dear Amy, thank you so much for this excellent feedback! We really appreciate it! :) We hope to welcome you back again. Kind regards from Vienna, #theniuFranz

Liebe Sara, vielen Dank für Deine Bewertung. Wir würden uns freuen Dich wieder bei uns begrüßen zu dürfen. Beste Grüße aus Wien, #theniuFranz

Dear Joseph, thank you so much for the excellent feedback. We would be happy to welcome you back again soon. Kind regards, #theniuFranz

Dear valued guest, thank you for your feedback. We hope to welcome you back again soon, so that we could fulfill all your expectations and achieve a higher rating score from you. :) Kind regards from Vienna, #theniufranz

Wow! What a great rating and feedback. We are really happy about this and would be even more happy if you come back again soon to have more pancakes with us at the niu Franz. Your team #theniufranz

Dear valued guest, thank you for your excellent feedback. We hope to welcome you back again! Kind regards from Vienna, #theniuFranz

Thank you so much for the great feedback !

Dear valued guest, thank you very much for your feedback. We hope to welcome you back again. :) Kind regards, #theniuFranz

Lieber Sanjin, danke für die tolle Rückmeldung! :) Beste Grüße aus Wien, #theniuFranz

Liebe Elizabeth, danke für die tolle Rückmeldung! :) Beste Grüße aus Wien, #theniuFranz

Thank you for your rating. Please share your experience with us at any time in order to constantly improve our services.

Dea valued guest, we want to extend a sincere Thank you for your kind feedback and hope to welcome you back again soon!

THANK YOUUUUUU !

Dear Leonid, thank you so much for the great score.

Thank you so much !